SER6 6900HX - no output from 3.5mm audio

nibiew

There's no sound from the audio ports on front and rear. Audio is OK via BT. There is also no Realtek HD audio manager in the device manager (Windows 11 Pro). Would it be possible to get help on this issue, please?

tuiguang7

1.Please right click window--click “”setting“---Sound----more sound setting --click "playback"--right click speaker---properties--controller information ---properties---update the driver. You also need to check if the speakers is disabled or not in the  playback setting.

2. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this ... e%20cannot%20start.,driver%20installed%20on%20your%20computer.

3. Here is the driver for you to update,

Here is the driver  :[https://dr.bee-link.cn/?dir=](https://dr.bee-link.cn/?dir=)  click the item model , then you can find the related driver.

1. Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w]( https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w) or [https://url.bee-link.cn/5FdW](https://url.bee-link.cn/5FdW)