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GTi 12 neither of both eth i226-V are able to work after suspend

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发表于 2024-11-21 02:22:06 | 显示全部楼层 |阅读模式
Hi, I have a GTi12 12900HK with EX Dock, it is set to sleep after 20 minutes.

When it wakes up from hibernation, neither of the two network adapters (Intel i226_v) are able to work. This forces me to run the network adapter diagnostics to restore it, there is no other way to get it working again.

SO Windows 11 Pro

I have tried uninstalling the drivers and reinstalling both yours and the ones from the intel website with the same result.

Any ideas?

Thanks.

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发表于 2024-11-21 09:44:07 | 显示全部楼层
Here are some suggestions to solve the problem that the network adapters don't work after waking up from hibernation:

1. Check Power Management Settings
- Open **Device Manager** by pressing Windows+X and selecting Device Manager.
- Expand the **Network adapters** category and double-click on the Intel i226_v adapter.
- In the Properties window, go to the **Power Management** tab and make sure that the option "Allow the computer to turn off this device to save power" is unchecked. If it is checked, uncheck it and click OK.

2. Update BIOS
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the SN on the bottom of the PC, we will check if you need to update the BIOS.

3. Reset Network Adapter Settings
- Open **Command Prompt** as an administrator. You can do this by searching for "Command Prompt" in the Start menu, right-clicking on it, and selecting "Run as administrator".
- In the Command Prompt window, type the following commands one by one and press Enter after each command:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew

- Restart your computer after running these commands to see if the network adapters start working properly.

4. Disable and Re-enable Network Adapters
- Open Device Manager and expand the Network adapters category.
- Right-click on each of the Intel i226_v network adapters and select **Disable device**. Wait for a few seconds and then right-click on them again and select **Enable device**.
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 楼主| 发表于 2024-11-21 21:19:27 | 显示全部楼层
Support-03 replied at 2024-11-21 09:44
Here are some suggestions to solve the problem that the network adapters don't work after waking up  ...

This is the S/N
PXL_20241121_125325674.jpg
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 楼主| 发表于 2024-11-21 21:30:48 | 显示全部楼层
Support-03 replied at 2024-11-21 09:44
Here are some suggestions to solve the problem that the network adapters don't work after waking up  ...

Unless you tell me anything about the BIOS, I have tried all of the above and if I suspend the PC, I have to deactivate and reactivate the adapter for it to work.

Thanks
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 楼主| 发表于 2024-11-21 21:37:05 | 显示全部楼层
Support-03 replied at 2024-11-21 09:44
Here are some suggestions to solve the problem that the network adapters don't work after waking up  ...

This is the BIOS I have now
PXL_20241121_124510939.jpg
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发表于 2024-11-22 09:28:31 | 显示全部楼层
Hi there,

Your BIOS is the latest one.
Are you using any other USB devices besides mouse and keyboard ?
Please unplug them .
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 楼主| 发表于 2024-11-22 10:30:57 | 显示全部楼层
Support-03 replied at 2024-11-22 09:28
Hi there,

Your BIOS is the latest one.

No. Only Mouse and Keyboard
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 楼主| 发表于 2024-11-22 10:37:57 | 显示全部楼层
Support-03 replied at 2024-11-22 09:28
Hi there,

Your BIOS is the latest one.

What only works from suspend is "Restore ethernet adaptor" manually.

Sometimes I have to to it more than one time till it works again

It doesn't matter if power management is enabled or not for the adapter. It fails the same from "resume"
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发表于 2024-11-22 13:38:17 | 显示全部楼层
Hi there,

① Please update the driver. Please go to device manager and uninstall the ethernet driver. And update the driver :  https://url.bee-link.cn/dCVv
② In the Windows system, you can reset network settings through the Command Prompt. Open the Command Prompt as an administrator and enter the commands "netsh winsock reset" and "netsh int ip reset", and then restart the computer. These two commands are used to reset the Winsock directory and the TCP/IP protocol stack respectively, which can help solve network - connection problems.
③Please clear the CMOS. Please turn off the PC , unplug the power supply, and  put a pin into the CMOS pinhole and press it for  about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w]( https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w) or [https://url.bee-link.cn/5FdW](https://url.bee-link.cn/5FdW)

④Please right click the windows--computer management--double click Services--wired config --start the service.

⑤Please right click the windows---setting--troubleshooting---other troubleshooters--- network---run , let the PC diagnose the problem and solve it automatically.

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 楼主| 发表于 2024-11-22 22:33:52 | 显示全部楼层
It doesn't work at all, I have also reset the BIOS. Neither with your drivers nor with the original Intel ones. If I suspend the computer and turn it back on, I lose the connection until I reset it (and not always the first time).

I have read on the internet that these Intel ethernet ports are giving many problems.
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