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Hi, I have U57 working fine until last day. It suddenly started to shutdown for no reason. The incident happens to occur in the following situation:
1- Randomly any moment when Windows is running. This occurs with any software (no any software related issue)
2- Frequently when login screen coming up after a normal startup. Windows welcome screen starts but as soon as I click the mouse or any key to enter my login credentials, it shuts down
3- ALWAYS when I make a remote desktop connection
After several hours of investigation, testing, internet searching and even resetting my U57 mini PC several times, I have found out the problem. It turned out to be related to the graphics chips (Intel Iris Graphics 6100). Whenever I roll the driver back to Microsoft Basic Graphic Driver from original Intel driver, the problem disappears. I tested not only the latest driver with a clean installation but also 5 different previous driver versions from Intel support page and the problem persisted in all cases. I am currently running with the Microsoft basic driver but some software requires the original driver from Intel to run.
Has anybody encountered the same issue? I am suspecting a hardware malfunction but for some reason Microsoft driver works fine. On the other hand it does not allow me to utilize the full functionality of the graphic adaptor. |
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Post time 2024-11-03 01:45:40
Post time 2024-11-04 16:01:07