SER5 Pro 5700 prompting for defaultuser0 when turned on for the first time

rik9000 · 发表于 2024-10-12 10:10:06

Hi, I’m setting up my box that just arrived, but it’s asking for the password for defaultuser0.
So I can’t boot it at all.
Can you send me a link for the image file and bios files (and win11 pro key just in case I need it) please so I can reimage the ssd.
I’ve attached the serial number and bios pictures.
Thanks!

rik9000 · 发表于 2024-10-12 10:22:13

Shift f10 doesn’t work by the way, it’s at the normal

rik9000 · 发表于 2024-10-12 10:23:24

Shift f10 doesn’t work by the way, it’s at the normal login scree

rik9000 · 发表于 2024-10-12 10:24:22

Screen. (Using forums on my phone is causing issues)

tuiguang10 · 发表于 2024-10-12 14:34:39

rik9000 replied at 2024-10-12 10:24
Screen. (Using forums on my phone is causing issues)

Hello there，

1、Please try to reset the system:
1）Enter the safe mode, and reset the system.
      Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
      Do this many times until Windows  boots into the Recovery Environmen.

2）If Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.
      Please try each option one at a time, then see of Windows will boot . . .
      Go to Troubleshoot - Advanced Option - Startup Repair
      See if Windows startup can repair itself
      Go to Troubleshoot - Advanced Option - System Restore
      Check to see if you have a restore point you can go back to
      If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
      Upon restart, press 4 to enter Safe Mode
      Once in Safe Mode, backup your data if you do not already have a backup
      Open Device Manager and check to make sure all your Drivers are up to date
      Reboot to see if Windows will start Normally

3）If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
      Choose to keep your files and apps, just your files or to keep nothing
      Then start the Reset

2、Please try to reinstall the system.
Here is the system file: https://mega.nz/file/GqwXTAyK#_d ... XGQ2602nKRNQG-jwBz8
The tutorial:  https://mega.nz/file/KjZHyIqB#0E ... 7nKqlV8FZWu78SVGXS4

I have send the key and BIOS file for you, please check the PM.

Have a nice day!

rik9000 · 发表于 2024-10-13 06:15:13

Thanks, I'll restore the system file.

tuiguang10 · 发表于 2024-10-14 14:44:10

rik9000 replied at 2024-10-13 06:15
Thanks, I'll restore the system file.

Hello there，

You are welcome. We are happy to help you.
If you have any questions during the use of the machine, please feel free to contact us.

Have a nice day!

rik9000 · 发表于 2024-10-16 05:07:43

Thanks.
Can I have a link to the latest bios update please.

The images of the existing bios screen are at the top of the thread.

tuiguang7 · 发表于 2024-10-16 14:49:56

hello, pls check your PM