SER5 5560U Upgraded memory to 32GB problem

spacey · Post time 2024-10-08 21:13:17

Hi, Can anyone help. Have replaced 16GB ram with 32GB ram upgrade (all is correct type etc. and know working) Windows system is only seeing 16GB. Any ideas? Do I need to update bios or something? Thanks.

spacey · Post time 2024-10-08 22:00:16

System now detects 32GB (2 slots x 16GB) but saying 16.8GB Reserved . How do I make this useable?

tuiguang4 · Post time 2024-10-09 15:41:13

Please send us a picture of SN number and BIOS version .

So we would be able to know whether it is latest BIOS and send you files accordingly.

Here`s how to check your BIOS version:
https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

tuiguang4 · Post time 2024-10-09 15:42:46

And check this
press Win + R > type in : msconfig > boot > advanced option > uncheck the max memory.