View: 1118|Reply: 3

S12 Pro Mini Randomly shuts down

[Copy link]

1

Threads

2

Posts

19

Credits

Newbie

Rank: 1

Credits
19
Post time 2024-08-01 00:30:17 | Show all posts |Read mode
I have a fairly new S12 Pro Mini and it randomly shuts down. What do I need to do?

Thanks,
TB
Reply

Use magic Report

5

Threads

2311

Posts

7144

Credits

Super Moderator

Rank: 8Rank: 8

Credits
7144
Post time 2024-08-02 13:54:26 | Show all posts
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions:

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc**

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not.** You can also use Memtest software to test the RAM.

③Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.**

④Please change another power supply.

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.**

⑥Update graphics driver:  Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source  https://url.bee-link.cn/PAGj

Reply Support Not support

Use magic Report

1

Threads

2

Posts

19

Credits

Newbie

Rank: 1

Credits
19
 Author| Post time 2024-08-14 20:29:03 | Show all posts
Support-03 replied at 2024-08-02 13:54
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of th ...

I've attached pictures of the Serial number and BIOs info.

Bios

Bios

Serial Number

Serial Number
Reply Support Not support

Use magic Report

5

Threads

2311

Posts

7144

Credits

Super Moderator

Rank: 8Rank: 8

Credits
7144
Post time 2024-08-15 11:27:13 | Show all posts
Hi there,

Please check your private message about the updating BIOS.
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list