SER5 Mini : Broke the jack connector

season

Hi,

As the title suggests, I broke the 3.5mm Jack connector by plugging my speakers (no clue how I achieved this).

Is there any way to fix this by chance? Or am I doomed to use a 3.5mm Jack to X adaptor to use my speakers?

Thanks a lot and have a nice day/week!

tuiguang4

Hi ,may i know does it come off ?  
or it `s not set enough to hold it.
or it does not respond anything when you put in your device.

season

tuiguang4 replied at 2024-07-02 16:57
Hi ,may i know does it come off ?  
or it `s not set enough to hold it.
or it does not respond anyth ...

Hello!

I have no clue how the connector was before, but now my jack cable is just loose, it does not hold up in place.

So I assume the device is undetected because the cable is not plugged like it is supposed to.

tuiguang4

season replied at 2024-07-03 16:29
Hello!

I have no clue how the connector was before, but now my jack cable is just loose, it does  ...

did you try other devices to connect ? the will same thing happen?

season

tuiguang4 replied at 2024-07-04 15:16
did you try other devices to connect ? the will same thing happen?

Unfortunately yes, they don't stay in place. If you look closely at the top left corner of the black piece, it seems broken.

tuiguang6

Hello there,
pls contact our after-sale email:support-pc@bee-link.com,so that we can help you better.