GTR7 AMD Driver timeout

anf · 发表于 2024-07-01 23:51:44

Brand new GTR7 that I have been using for < 2 weeks.

64Gb ram, triple monitor setip, HDMI + DP + USB-C.

My screen keep randomly turning black and when it resumes, the following error message will pop up. Any idea how tor resolve? My AMD Adrenalin Edition version is 24.5.1.

Screenshot 2024-07-01 234440.png

ChrisWNY · 发表于 2024-07-02 04:39:16

Edited by ChrisWNY at 2024-07-02 04:43

Download and run the amdcleanuputility.exe (search Google for it)...it'll boot your PC into SAFE mode, then remove all AMD graphics drivers. Restart after it's done, then download the AMD Radeon Software 24.6.1 (just released last week) and when it has fully installed, launch the AMD control panel and choose the "default" option in Quick Setup. Also make sure you've installed the latest AMD Chipset drivers onto your PC.

tuiguang13 · 发表于 2024-07-02 15:52:14

Hello there,
Sorry for the trouble.
Pls uninstall and reinstall the driver:https://url.bee-link.cn/kuPk
If it can not work,pls contact our email for the further help:Support-PC@bee-link.com

anf · 发表于 2024-07-17 00:21:35

I tried installing both the 24.6.1 driver and the driver from the bee-link URL. I am still encountering AMD driver crashing issue.

If I choose driver install only instead of the full install, I notice that when the driver issue happen, my USB-C display will remain black. I have to un-plug and re-plug for the display to show an image.

tuiguang13 · 发表于 2024-07-17 15:50:33

Hello there,
Have you uninstalled the driver on the device manager and then reinstalled the driver?

anf · 发表于 2024-07-18 01:00:54

Yes I have tried to remove and re-install the driver. I have also used the amdcleanuputility.exe to remove the driver before re=installing.

tuiguang13 · 发表于 2024-07-18 15:55:44

Hello there,
Pls send us a picture of SN code at the bottom of machine and send us a picture about bios version on the bios main page to our email:Support-PC@bee-link.com
This is the tutorial: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ
Then we can send you the corresponding bios file to update.

Ecchiwarf · 发表于 2024-08-21 16:56:50

I'm wondering how you solved your problem?

tuiguang13 · 发表于 2024-08-21 17:53:34

Ecchiwarf replied at 2024-08-21 16:56
I'm wondering how you solved your problem?

Hello there,
Pls describe the detail about issue to our email:support-pc@bee-link.com.
Then we could help you better.

ibaloo · 发表于 2024-08-30 22:30:25

Hello @anf, is your problem solved ?