Please select To the mobile version | Continue to access the desktop computer version
View: 528|Reply: 8

Beelink SER5 AMD Ryzen5 5500U BSOD CRASHES

[Copy link]

1

Threads

6

Posts

22

Credits

Newbie

Rank: 1

Credits
22
Post time 2024-06-21 10:49:19 | Show all posts |Read mode
Edited by yambii at 2024-06-21 11:03

I have recently purchased a Beelink SER5 with an AMD Ryzen 5 5500U.
When I plug any flash drive or external hard drive into the front or rear USB port, the mouse and keyboard stop working, the system shows a BSOD (Blue Screen of Death), and then restarts itself. I have tried everything Beelink support told me to do.

It seems like a power or grounding issue to me.

When I touch the USB port with my finger, the system shuts down immediately.

Has anyone solved this power or grounding issue?
Reply

Use magic Report

4

Threads

2067

Posts

6349

Credits

Super Moderator

Rank: 8Rank: 8

Credits
6349
Post time 2024-06-21 13:43:10 | Show all posts
Hi there,

① Please uncheck the save energy in the device manager---universal serial bus controller--USB hub---properties--power management---uncheck "Allow the computer to turn off the device to save power"

② Please turn off the PC , unplug the power supply, and put the pin in the pinhole and press it  for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://mega.nz/file/XypwTISY#DV ... Z7f7qpKGP2E3nMHW8ms
Reply Support Not support

Use magic Report

1

Threads

6

Posts

22

Credits

Newbie

Rank: 1

Credits
22
 Author| Post time 2024-07-09 13:06:33 | Show all posts
Support-03 replied at 2024-06-21 13:43
Hi there,

① Please uncheck the save energy in the device manager---universal serial bus controlle ...

This method worked few days. The issue has come back today.

The system crashes whenever I connect any flash drive. I have tried the rear USB ports, the same result.
Reply Support Not support

Use magic Report

1

Threads

6

Posts

22

Credits

Newbie

Rank: 1

Credits
22
 Author| Post time 2024-07-09 13:12:01 | Show all posts
Has anyone solved this issue permanently?
Reply Support Not support

Use magic Report

4

Threads

2067

Posts

6349

Credits

Super Moderator

Rank: 8Rank: 8

Credits
6349
Post time 2024-07-09 14:09:08 | Show all posts
Hi there,

Please use independent power to charge the external hard drive.
Reply Support Not support

Use magic Report

1

Threads

6

Posts

22

Credits

Newbie

Rank: 1

Credits
22
 Author| Post time 2024-07-09 14:12:20 | Show all posts
Support-03 replied at 2024-07-09 14:09
Hi there,

Please use independent power to charge the external hard drive.

No, it is regular flash drives
Reply Support Not support

Use magic Report

0

Threads

793

Posts

2977

Credits

Moderator

Rank: 7Rank: 7Rank: 7

Credits
2977
Post time 2024-07-09 14:49:50 | Show all posts
what is the power of it?
Reply Support Not support

Use magic Report

1

Threads

6

Posts

22

Credits

Newbie

Rank: 1

Credits
22
 Author| Post time 2024-07-09 15:17:16 | Show all posts
tuiguang7 replied at 2024-07-09 14:49
what is the power of it?

I have no idea how much they consume. Those are just regular flash drives, one of them is came with the PC itself.
viber_image_2024-07-09_15-16-12-154.jpg
Reply Support Not support

Use magic Report

0

Threads

249

Posts

844

Credits

Moderator

Rank: 7Rank: 7Rank: 7

Credits
844
Post time 2024-07-10 16:08:47 | Show all posts
yambii replied at 2024-07-09 15:17
I have no idea how much they consume. Those are just regular flash drives, one of them is came wit ...

if you only plug in the USB . will it work?

Please send us a picture of SN number and BIOS version to our email address .
So we would be able to know whether it is latest BIOS and send you files accordingly.
Here`s how to check your BIOS version:
https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ 
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list