ser5 no signal using display port, bug with wireless device

botscrow · 发表于 2024-05-16 23:38:53

Edited by botscrow at 2024-05-17 00:07

1 - Black screen using display port

2 - cant connect multiples wireless devices (mouse, keyboard, game controller), if i connect more than one device at same time, all stop to work
3 - If I use the mouse more than half a meter away from the beelink, it stops working... while on a normal PC, I can use the mouse more than 5 meters away

BIOS

tuiguang4 · 发表于 2024-05-17 15:56:00

HI,
Glad to help, Sorry for the trouble when using.

1. Did you use DP to DP cable?

2. It `s better to use wired devices when gaming .
Please uncheck the save energy in the device manager---universal serial bus controller--USB hub---properties--power management---uncheck“Allow the computer to turn off the device to save power"

3. Go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

4. Please go to device manager, and uninstall bluetooth drivers then update it.

botscrow · 发表于 2024-05-17 17:48:04

Edited by botscrow at 2024-05-17 18:08

1 - yes
2 - i disabled the power management, but problem still happens... cant be 0.5meters away from beelink
3 - done
4 - done

Problems still persist... bios update can help?

@edit
range fixed using usb 3.0 (blue), but still cant connect multiples devices

tuiguang10 · 发表于 2024-05-17 18:09:57

botscrow replied at 2024-05-17 17:48
1 - yes
2 - i disabled the power management, but problem still happens... cant be 0.5meters away fro ...

Hello there，

You can contact this email address: support-pc@bee-link.com

Send the SN picture at the bottom of your machine, the invoice of the machine and the problem of the machine, and we will provide you with the solution.

Have a nice day！