SER5 5700U

captaincarter

I turned on my computer yesterday and Wifi and bluetooth will not work. They do not appear anywhere. I can only use the internet with a LAN Cable. I tried resetting the network, didn't work. I tried finding the drivers for this computer and couldn't find them on the website. Help please. This computer is practically new. I've used it only a couple of times.

tuiguang10

Hello there,

Could you please send us a picture of  SN code at the bottom of machine and a picture of purchase record?

You can try to clear CMOS first: Please unplug the power supply and HDMI cable. Then press the pinhole of "CLR CMOS" with a pin for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minutes, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.
https://mega.nz/file/XypwTISY#DV ... Z7f7qpKGP2E3nMHW8ms


Here are  the solutions for the WIFI problem:
1.Please make sure your WIFI signal is full.
2. Make sure that the distance between the PC and the router is less than 6 meters.
3. Please uninstall the wifi driver and then resatart the PC to see if it works.
4. Please right click the windows ---setting -troubleshooting ---other toubleshooters--- internet---run , let the PC diagnose the problem and solve it automatically.
5.Please update the driver.  Here is the driver source :[https://www.bee-link.com/cms/support/productlist?id=7](https://www.bee-link.com/cms/support/productlist?id=7), click the item model , then you can find the related driver.
6. Go to device manager , click the property of the Intel WiFi driver ---advanced--choose property 802 ax, value also choose 802 ax.
7.Please right click the windows--computer management--double click Services--①Wlan  auto config--start the service, ②WWAN Auto config ---start the service.
8.Please go to the windows terminal (admin) >  type in : sfc /scannow > then wait until finished.   
9.Please try this software  [https://mega.nz/file/X7hGVZwb#1t ... IEUByAVZoOnzhSf4-Pg](https://mega.nz/file/X7hGVZwb#1t ... IEUByAVZoOnzhSf4-Pg)

Here are the soulutions for the bluetooth problem:
1、 Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver Here is the driver source :

*[https://www.bee-link.com/cms/support/productlist?id=7](https://www.bee-link.com/cms/support/productlist?id=7)*, click the item model , then you can find the related driver.

2、Please right click the windows--computer management--double click Services--bluetooth--start the service.

3、Please right click the windows ---setting -troubleshooting ---other troubleshooters--- bluetooth---run , let the PC diagnose the problem and solve it automatically.

4、Please go to the windows terminal (admin) >  type in : sfc /scannow > then wait until finished.   

5、Please try this software  [https://mega.nz/file/X7hGVZwb#1t ... IEUByAVZoOnzhSf4-Pg](https://mega.nz/file/X7hGVZwb#1t ... IEUByAVZoOnzhSf4-Pg)


Have a nice day!

hjlee918

I have the same model (SER5 5700U) and start to have exactly the same problem - no wifi , no bluetooth) about a week ago.   I'm performing solution suggested above right now and will keep update once it's done.

hjlee918

After 'clear CMOS' operation, it start working again.

tuiguang6

Hello there.
Thank you for your sharing and pls feel free to ask us if you have any questions.