Windows crash after "UMA Frame Buffer Size" change in bios

Fabrisol

When I change the UMA Frame Buffer Size of my SER6 MAX (7735HS) from 4gb to 8bg, windows does not reboot and a blue error screen is shown. I try to restart again but several issues happen, for example: after logging into Windows the screen goes completely dark and I don't see icons or menus, I only hear sounds.

The change was made as described in this post https://forum.bee-link.com/forum ... id=88308&extra=

tuiguang7

hello, may I know your RAM is 16GB or 32GB?

Fabrisol

I have 32GB of RAM

tuiguang4

Restore Default Settings:
Try entering the BIOS and restoring the UMA frame buffer size setting to the previous value (4GB), save the changes and reboot the computer to see if the problem is resolved.

Fabrisol

I think I wasn't very clear, after change the RAM from 4GB to 8GB the problems mentioned happen but, when returning to default they are resolved, the question is: why can't change the RAM to 8GB without Windows crashing? How to make this change without problems?

tuiguang4

Fabrisol replied at 2024-03-27 04:36
I think I wasn't very clear, after change the RAM from 4GB to 8GB the problems mentioned happen but, ...

which brand is the 8GB RAM?
could you please take a picture of both sides?
probably there`s incompatibility

Fabrisol

I don't understand, we are talking about the gpu's RAM

Support-03

Hi  there,

What is the BIOS version ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the main page, we will check if your BIOS is latest or not.

Fabrisol

Thanks for the support, I rebooted twice and the problem was resolved, the gpu now has 8GB of VRAM as configured in the BIOS

tuiguang6

Hello there,
we are glad to help you!