SER5 5600H constantly powers OFF

Dicentim

Hi,
I've got an issue with my Beelink SER5 5600H (16G RAM, 500G ROM), when entering Windows 11 it constantly shuts down without warning. Sometimes after a few minutes, sometimes after a few seconds.


1 - The fan is spinning correctly, it's ok.
2 - My AMD Adrenalin software is up to date.
3 - The voltage of the power supply indicates 18.77V but is the current sufficent ? Unfortunately I have no other power supply to test it.
4 - I cleaned the RAM connector and then tested it using MEMTEST, the test lasted about 100 minutes and it was successfull : no error. Please note that the computer didn't power off during the process so I was confident.
5 - I took a picture of the BIOS so you can see the version.
5 - I rebooted and a few seconds later the unit powered off after entering Windows 11. I couldn't even access the settings to change power options before it shuts down.
So I narrowed the issue to 2 causes : a defective power supply (maybe 3.42A is not enough), or a software issue so do you have an iso image so I can try to completely reinstall Windows ?
Thanks for your help, really appreciate.
Best regards.

Dicentim

Here is my S/N, my model is 16G RAM /500G ROM.

tuiguang6

Hello there,
you can try to reinstall the system,pls remember to back up the data before reinstall the system,this is the system file;https://mega.nz/file/GqwXTAyK#_d ... XGQ2602nKRNQG-jwBz8
and this is the tutorial:https://beelink.oss-cn-hongkong. ... ystem%20Tutoria.pdf
Hope it can help you!

Dicentim

Thanks, I'll try that.
And concerning the BIOS version is it the latest ?

tuiguang4

Dicentim replied at 2024-03-14 12:22
Thanks, I'll try that.
And concerning the BIOS version is it the latest ?

V1.16_P4C7M43 is the latest.

Dicentim

As my version is an older one (1.15) could you please give me the link to the new BIOS and instructions to flash ?
Thanks in advance.

Dicentim

Unfortunately, completely reinstalling system from your files didn't save my issue : the unit still powers OFF in Windows.
I think it must be a power supply default, do you agree ? Thanks.

Magister

have you try booting from USB on a linux USB stick for instance? connect to network, browse the web for 30 minutes etc?

palakkhanna

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tuiguang7

Dicentim replied at 2024-03-14 21:36
Unfortunately, completely reinstalling system from your files didn't save my issue : the unit still  ...

hello, if that so, you could contact our after-sales email: support-pc@bee-link.com, have a nice day!