eq12 not seeing third usb monitor

Crashnburn

I am trying to setup an alternate wfh area with 3 monitors connected to my eq12. the monitor to the usb port is never detected. is there a trick to setting it up? i'vee tried a usb-c to dp port cable and an hdmi cable with a usc-c to hdmi adapter. the monitor is never detected. thanks in advance.

tuiguang11@azw-

Can you provide the SN code of the machine? Let us help you better

Crashnburn

Bn1003gh80843 is the serial number. Thanks.

tuiguang11@azw-

Crashnburn replied at 2024-02-17 18:58
Bn1003gh80843 is the serial number. Thanks.

Can you send the complete two lines of SN code? We send the corresponding driver files to you

Crashnburn

Here is a screenshot

tuiguang11@azw-

Crashnburn replied at 2024-02-21 02:25
Here is a screenshot

Please try refreshing the corresponding driver in Device Manager
The file was sent to you via DM

Crashnburn

Got it now. Thanks. My monitor now works through the usb-c port. Thank you very much for your assistance.

tuiguang11@azw-

Crashnburn replied at 2024-02-22 20:45
Got it now. Thanks. My monitor now works through the usb-c port. Thank you very much for your assist ...

i am very happy you pc can work now
feel free to contect us if you have a any question