SER5 Black Screen After First Reboot

Martialman78

Hello,


I recieved my SER5 Ryzen 7 5700U 16GB RAM 500GB Storage today. I set it up, played a few games no problem, and shut down.

Now that I came back to the computer and booted it back up, I got the login screen for my profile, logged in, and all it gives me is a black screen with my cursor.

This happened to the last SER5 I bought (this is a replacement), and with the last one I rebooted again and it stopped displaying all together.

Please advise on what to do while I still at least have the black screen with cursor! I am still able to open task manager.

Thank you.

tuiguang10

tkl replied at 2025-02-06 21:23
Hi-
I have the same issue with my SER5. It has 2 x16GB ram. I have cleaned the RAM & SODIM but it  ...

Hello there,

Could you please send us a picture of  SN code at the bottom of machine？


Have you tried to reinstall the graphics driver?

Could you please take a picture of the BIOS main screen of your machine for us to see?
Here is the tutorial of how to check the BIOS version: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ .

If the problem still cannot be solved, it is recommended that you contact our after-sales mailbox to apply for replacement or maintenance: support-pc@bee-link.com

Have a nice day!

tuiguang6

Hello there,
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions：**

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc**

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not.** You can also use Memtest software to test the RAM.

③Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.**

④Please change another power supply.**

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.**

⑥Update graphics driver:  Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :

[https://www.bee-link.com/cms/support/productlist?id=7](https://www.bee-link.com/cms/support/productlist?id=7)*, click the item model , then you can find the related driver.
Hope it can help you!

tkl

tuiguang6 replied at 2024-01-29 17:50
Hello there,
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the ...

Hi-
I have the same issue with my SER5. It has 2 x16GB ram. I have cleaned the RAM & SODIM but it is still showing black screen after login.
Help me.

Finnianflyn

tuiguang10 replied at 2025-02-07 18:08
Hello there,

Could you please send us a picture of  SN code at the bottom of machine？

Thank you very much

TyraReinger

You are really good. You answered this question right on the mark!

tuiguang10

tkl replied at 2025-02-06 21:23
Hi-
I have the same issue with my SER5. It has 2 x16GB ram. I have cleaned the RAM & SODIM but it  ...

Hello there,

Could you please take a picture of the BIOS main screen of your machine for us to see?
Here is the tutorial of how to check the BIOS version: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ .

Then we will see if your BIOS need to update.

Have a nice day!