SER5 Black Screen After First Reboot

Martialman78 · 发表于 2024-01-29 05:22:30

Edited by Martialman78 at 2024-01-29 05:26

Hello,

I recieved my SER5 Ryzen 7 5700U 16GB RAM 500GB Storage today. I set it up, played a few games no problem, and shut down.

Now that I came back to the computer and booted it back up, I got the login screen for my profile, logged in, and all it gives me is a black screen with my cursor.

This happened to the last SER5 I bought (this is a replacement), and with the last one I rebooted again and it stopped displaying all together.

Please advise on what to do while I still at least have the black screen with cursor! I am still able to open task manager.

Thank you.

tuiguang10 · 发表于 2025-02-07 18:08:26

tkl replied at 2025-02-06 21:23
Hi-
I have the same issue with my SER5. It has 2 x16GB ram. I have cleaned the RAM & SODIM but it ...

Hello there,

Could you please send us a picture of SN code at the bottom of machine？

Have you tried to reinstall the graphics driver?

Could you please take a picture of the BIOS main screen of your machine for us to see?
Here is the tutorial of how to check the BIOS version: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ .

If the problem still cannot be solved, it is recommended that you contact our after-sales mailbox to apply for replacement or maintenance: support-pc@bee-link.com

Have a nice day!

tuiguang6 · 发表于 2024-01-29 17:50:39

Hello there,
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions：**

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc**

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not.** You can also use Memtest software to test the RAM.

③Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.**

④Please change another power supply.**

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.**

⑥Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :

[https://www.bee-link.com/cms/support/productlist?id=7](https://www.bee-link.com/cms/support/productlist?id=7)*, click the item model , then you can find the related driver.
Hope it can help you!

tkl · 发表于 2025-02-06 21:23:32

tuiguang6 replied at 2024-01-29 17:50
Hello there,
Don't worry, the PC has one-year warranty. Please send us a picture of SN on the ...

Hi-
I have the same issue with my SER5. It has 2 x16GB ram. I have cleaned the RAM & SODIM but it is still showing black screen after login.
Help me.

Finnianflyn · 发表于 2025-02-18 17:14:06

tuiguang10 replied at 2025-02-07 18:08
Hello there,

Could you please send us a picture of SN code at the bottom of machine？

Thank you very much

TyraReinger · 发表于 2025-02-27 18:10:28

You are really good. You answered this question right on the mark!

tuiguang10 · 发表于 2025-02-28 15:44:15

tkl replied at 2025-02-06 21:23
Hi-
I have the same issue with my SER5. It has 2 x16GB ram. I have cleaned the RAM & SODIM but it ...

Hello there,

Could you please take a picture of the BIOS main screen of your machine for us to see?
Here is the tutorial of how to check the BIOS version: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ .

Then we will see if your BIOS need to update.

Have a nice day!