GTR7 Pro M.2 NVME drive not working on 2nd slot

zraken · Post time 2024-01-13 21:27:46

Edited by zraken at 2024-01-13 22:00

I just purchased a GTR7Pro and added Samsung 970 EVO Plus SSD 2TB NVMe M.2 Internal to the 2nd NVME slot but neither the BIOS nor Windows recognized a 2nd drive. Is the GTR7 defectie or am I missing something. Since I just purchased it from Amazon I should be able to returrn it if defective but just wanted to confirm I'm not making any incorrect assumptions.

This drive works fine in another system so I know it is not defective, I am also able to use it on the GTR7 via a USB-C connected external NVME enclosurebut prefer to have it mounted internally.

tuiguang10 · Post time 2024-01-17 09:52:55

Hello there,

You can try to clear CMOS first: Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.

Can you put the new SSD on the first NVME card slot and the original recognizable SSD on the second NVME card slot to see if the machine can recognize it?
Through this operation, you can see whether there is a problem with the card slot of the machine.

Have a nice day!

zraken · Post time 2024-01-21 05:23:17

When I swapped the slots both the originally installed SSD and the Samsung SSD started working.

tuiguang10 · Post time 2024-01-22 11:48:28

zraken replied at 2024-01-21 05:23
When I swapped the slots both the originally installed SSD and the Samsung SSD started working.

Hello there,

I'm glad to hear that your machine is working properly again.

If you have any questions during the use of the machine, please feel free to contact us.
Have a nice day!

beav · Post time 2024-08-04 08:30:45

Edited by beav at 2024-08-04 10:17

Hello, I have a GTR7 Pro as well and dealing with a similar issue, but I can actually see both drives and it boots fine. However, all of my network interfaces are down (via 'ip a') and seem to have been reassigned new device names. For example, my enp2s0 went to enp3s0, and so on.

EDIT: After further testing, it appears that if I put any drive into the slot that is physically more in the middle of the board, it shifts the PCI devices names and doe snot allow my net interfaces to come up.

Any ideas on that?

tuiguang13 · Post time 2024-08-05 16:39:10

Hello there,
Pls contact our email:Support-PC@bee-link.com, you may need to update the bios.