12
Return to list New
Author: scapeoflegends

GTR7 7840HS - Dual screen crashing still

[Copy link]

4

Threads

22

Posts

84

Credits

Member

Rank: 2

Credits
84
Post time 2024-01-23 22:44:51 | Show all posts
tuiguang10 replied at 2024-01-23 09:26
Hello  there,

It is suggested that you can put only one memory to try, the machine should not hav ...

I try all options

Mem A on slot A
Mem A on Slot B
Mem B on slot A
Mem B on slot B

All same result
Reply Support Not support

Use magic Report

0

Threads

201

Posts

1104

Credits

Moderator

Rank: 7Rank: 7Rank: 7

Credits
1104
Post time 2024-02-03 19:14:05 | Show all posts
gLeW replied at 2024-01-23 22:44
I try all options

Mem A on slot A

Hello there,

We are now communicating about your machine problem through email. Do you still feel satisfied?

We will come up with a solution for you at any time.

Have a nice day!
Reply Support Not support

Use magic Report

4

Threads

22

Posts

84

Credits

Member

Rank: 2

Credits
84
Post time 2024-02-19 21:19:49 | Show all posts
tuiguang10 replied at 2024-02-03 19:14
Hello there,

We are now communicating about your machine problem through email. Do you still feel ...

No, you ask to send the machine to china to check, and i work with the pc i can not stay a month without a pc.

Also i need to pay the shipping to china and come back.
Reply Support Not support

Use magic Report

0

Threads

201

Posts

1104

Credits

Moderator

Rank: 7Rank: 7Rank: 7

Credits
1104
Post time 2024-02-20 14:34:16 | Show all posts
gLeW replied at 2024-02-19 21:19
No, you ask to send the machine to china to check, and i work with the pc i can not stay a month w ...

Hello there,

We can now apply for a replacement for you.
We can reimburse you for the shipping cost of replacing and returning the old machine.

I have sent the specific process of replacement to your email, please check.

Look forward to your reply!
Have a nice day!
Reply Support Not support

Use magic Report

0

Threads

1

Posts

14

Credits

Newbie

Rank: 1

Credits
14
Post time 2024-03-21 12:58:45 | Show all posts
An advice to everyone. I purchased a Beelink GTR PRO, a really high price. The product presented a classic problem, where it was not possible to use more than one monitor nor less than one RAM memory slot. I contacted Beelink who made it possible to receive the product. I paid almost the entire shipping cost for the product. They received it and sent me a new one. It turns out that at the parents' entrance the product was blocked and valued at more than 2000 dollars. Beelink said it will not bear this cost. Honestly, I strongly recommend other brands that take what they do more seriously and have responsibility towards their consumers. Treating the consumer with disregard in this way speaks volumes about the brand and makes them expect the product. In the end, I had a loss of close to 3 thousand dollars. With purchase and shipping of the product and be left with nothing.
I hope that Beelink assumes that it is unable to work with this, as it is not enough to develop a product. It must be minimally tested and there must be a minimally functional after-sales service. I also hope that they don't delete this message, so that other consumers can see what I've been going through for more than 6 months and the damage I've had.
Reply Support Not support

Use magic Report

0

Threads

201

Posts

1104

Credits

Moderator

Rank: 7Rank: 7Rank: 7

Credits
1104
Post time 2024-03-21 18:08:53 | Show all posts
Mateus replied at 2024-03-21 12:58
An advice to everyone. I purchased a Beelink GTR PRO, a really high price. The product presented a c ...

Hello there,

I'm sorry for the trouble.

You can send the machine to China for repair, and we can reimburse the freight and return the new duty for you. Is that acceptable to you?

This is our after-sales email: support-pc@bee-link.com
If you have any questions, please feel free to contact us.

Have a nice day!
Reply Support Not support

Use magic Report

12
Return to list New
You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list