SER5 suddenly restarted and lost WiFi card upon restart

Mangor

Tried to manually add hw in Windows to no avail. I have not physically looked at the PC, it's running fine besides the wireless NIC.
I bought a Netgear wifi usb dongle to get the PC back on the network.

tuiguang6

Hello there,
could you send me a picture of the SN on the bottom of the PC?so that I can confirm the model of your machine and help you better.
Have a nice day!

catabler

tuiguang6 replied at 2024-01-03 16:47
Hello there,
could you send me a picture of the SN on the bottom of the PC?so that I can confirm the ...

Same thing just happened to my SER5 5800H. I have only had this unit for a very brief time, as it is a replacement for a unit that "died" in the warranty period. The wireless card worked for a few days and then stopped. I am currently using a WIFI extender with LAN cord. Reset, device manager driver update and new drivers did not work.

Update: It has now started to frequently and randomly restart for no apparent reason.

tuiguang7

hello there, how about you open the box and then reset the network card to see if that could work, thanks

samevans

Reset your Wi-Fi adapter: Sometimes resetting your Wi-Fi adapter can fix connectivity issues.

catabler

samevans replied at 2024-01-06 14:55
Reset your Wi-Fi adapter: Sometimes resetting your Wi-Fi adapter can fix connectivity issues.

Resetting the PC and the network did not work. Its as if the wireless card is not even there. Device manager doesn't see it.

tuiguang7

catabler replied at 2024-01-10 23:44
Resetting the PC and the network did not work. Its as if the wireless card is not even there. Devi ...

Hello, sorry for the trouble, pls contact our after-sales email: support-pc@bee-link.com, then we could give you the solutions, sorry for that again.