SER7 7840HS Monitor no signal

chongsen · 发表于 2023-12-30 23:54:25

Hi

I bought SER7 7840HS from Aamazon a few days ago. When I connect it to my monitor, there is no signal detect. I tried DP, HDMI and Type C ports. I also tried different cables, including the HDMI cables from the box, no luck.

I got it from a lightning deal for a decent price. Amazon cannot replace it and my only option is return. Could you help me on that ?

gLeW · 发表于 2023-12-31 01:22:40

Try clear CMOS, i have a similar problem with GTR7 Pro

Good Luck

EricLN · 发表于 2023-12-31 22:15:29

Bonjour depuis que j'ai eu mon ser7 j'ai le même problèmes , parfois je l'allume le ventilateur ce mais a tourner a fond , et rien de s'affiche , je les acheter sur le site beelink je vais faire marcher la garantie, pensez vous que sa va passer la garantie ? je les depuis un mois ; j'ai essayer plusieurs câble plusieurs plusieurs écran rien ne marche je essayer de réinitialiser sa change rien ; que faire ???

Hello since I got my ser7 I have the same problems, sometimes I turn on the fan but it turns on full blast, and nothing is displayed, I buy them on the beelink site I will run the warranty , do you think it will pass the warranty? I've had them for a month; I tried several cables several several screens nothing works I try to reset it changes nothing; what to do ???

tuiguang7 · 发表于 2024-01-02 14:48:32

hello, about this issue, pls contact our after-sales email, we will give you some potential solutions, if nothing works, we could replace it for you. email: support-pc@bee-link.com

chongsen · 发表于 2024-01-03 06:56:20

gLeW replied at 2023-12-31 01:22
Try clear CMOS, i have a similar problem with GTR7 Pro

Good Luck

I tried to clean the CMOS. it works. However yesterday, I moved my mini PC to another room and turned it on this morning. The problem comes back. I cleaned the CMOS again, it recovers. And this afternoon, I turned it off to rearrange my table and it never comes back. So frustrating.

chongsen · 发表于 2024-01-03 06:57:04

tuiguang7 replied at 2024-01-02 14:48
hello, about this issue, pls contact our after-sales email, we will give you some potential solution ...

Yes I send email to your support with SN number and purchase invoice.

No response yet.

holualoa · 发表于 2024-01-03 07:14:14

Email to Beelink support takes 2 to 3 busindess days for a reply... but they always reply.

tuiguang7 · 发表于 2024-01-03 14:47:56

hello, normally we will reply you in around 12 hours, sorry for the time difference.