New SER6 MAX Ryzen 9 6900 No signal to monitor

Legerov

Hello!

I have a brand new SER6 MAX AMD Ryzen 9 6900HX and when I turn it on for the first time the monitor doesn't turn on as it has no signal. I tried three different HDMI cables, I tried Type-C to HDMI and DP to HDMI cables - No signal. I tried three monitors - same result.  I tried CMOS reset. I checked SSD and RAM connectors, I checked every RAM board one by one. No signal.
Can you help me? What can I do?

tuiguang6

Hello there,

sorry  for the trouble,don't worry,the machine has one-year warranty,could you send me the purchase record?so that I can check if you are under the warranty.
you can try the following methods:
1.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.
Also please clean the gold finger with a rubber.Here is the tutorial  https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc
If it still doesn’t work, please try to replace SSD and RAM or put the SSD or RAM to other devices to test if they work.
2. You can take out one of the RAM and test whether one of the RAM is damaged.
if these methods can not help you,we can apply a new machine under the warranty.

Look forward to your reply！

Legerov

tuiguang6 replied at 2023-12-14 17:53
Hello there,

sorry  for the trouble,don't worry,the machine has one-year warranty,could you send me ...

Hello!

Unfortunately these methods did not help me. I checked RAM boards one by one, and reinstalled SSD and RAM boards. I tried to clean up its connectors. No results. Maybe the motherboard is not working?
I bought this machine in Russia in marketplace Ozon.ru with delivery from China. My purchase receipt in attachment.

tuiguang7

hello, sorry for the trouble, if that so, how about you just contact the seller to see what actions they could take to help you solve the problem , because it is " 零刻“ machine. any updates, just let us know. thanks, have a nice day!

Legerov

hello, I returned the computer to the seller with delivery to China and received a refund from the marketplace within three days from the date of shipment. Thanks for your support!

tuiguang7

hello, you are welcome, have a nice day!