SEI8 keep shutting down

Adnukets25

My Sei 8 keep shutting down every 10 minutes then i have to unplug the power wait a minute then start it up again. Can any one help?

Support-03

Hello there,
Please send us a picture of the purchase record and a picture of the SN on the bottom of the PC.

Adnukets25

Please see the attached you requested.

Support-03

Hello there,

Is the PC overheating ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

Adnukets25

please see the bios picture

Support-03

Adnukets25 replied at 2023-12-08 01:33
please see the bios picture

Hi there,

Your BIOS is the latest one.
I suppose the issue might be the power supply or the RAM.
Please change power supply.
Please take out one RAM and leave the other one in it to test if the RAM is defective or not.

Adnukets25

i change my ram ,but i cannot change the power supply

Support-03

Adnukets25 replied at 2023-12-09 08:37
i change my ram ,but i cannot change the power supply

Hello there,

Hello there,
Please send us a picture of the purchase record ？ Our email is support-pc@bee-link.com
We will check if your PC is still under warranty, we can send you a power supply replacement.