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SEI8 keep shutting down

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Post time 2023-12-06 10:03:30 | Show all posts |Read mode
My Sei 8 keep shutting down every 10 minutes then i have to unplug the power wait a minute then start it up again. Can any one help?
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Post time 2023-12-06 19:37:53 | Show all posts
Hello there,
Please send us a picture of the purchase record and a picture of the SN on the bottom of the PC.
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 Author| Post time 2023-12-06 22:18:08 | Show all posts
Please see the attached you requested.
20231206_091341.jpg

Amazon.com - Order 111-4683965-6988262.pdf

122.61 KB, Downloads: 18

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Post time 2023-12-07 13:53:35 | Show all posts
Hello there,

Is the PC overheating ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.
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 Author| Post time 2023-12-08 01:33:04 | Show all posts
please see the bios picture
20231207_122505.jpg
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Post time 2023-12-08 17:54:11 | Show all posts
Adnukets25 replied at 2023-12-08 01:33
please see the bios picture

Hi there,

Your BIOS is the latest one.
I suppose the issue might be the power supply or the RAM.
Please change power supply.
Please take out one RAM and leave the other one in it to test if the RAM is defective or not.

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 Author| Post time 2023-12-09 08:37:19 | Show all posts
i change my ram ,but i cannot change the power supply
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Post time 2023-12-09 10:08:49 | Show all posts
Edited by Support-03 at 2023-12-09 10:12
Adnukets25 replied at 2023-12-09 08:37
i change my ram ,but i cannot change the power supply

Hello there,

Hello there,
Please send us a picture of the purchase record ? Our email is support-pc@bee-link.com
We will check if your PC is still under warranty, we can send you a power supply replacement.
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