No Heatsink on SSD? SER 5 5700U

Alan3435 · Post time 2023-11-20 02:53:35

I just received my new Ser 5 Pro 5700U pc (32Gb - 1TB)

I had to go inside as there was a rattling sound. A screw was loose inside but when I was looking inside I see that the SSD has no heatsink.

Is that normal? When I looked at reviews on the internet I am sure the SSD had a thermal pad or heatsink installed.

tuiguang7 · Post time 2023-11-20 09:58:51

hello, sorry for the trouble, we could send you one, pls contact us after-sales email and give us your address. email: Support-PC@bee-link.com

Alan3435 · Post time 2023-11-21 17:22:59

Edited by Alan3435 at 2023-11-21 17:27

I have sent you an email with the details you need

Here is a picture of the inside of the PC so you know what is missing.

I have also requested a copy of the WIN 11 licence key, Please see pic below for the Ser No of PC

Thanks.

Alan3435 · Post time 2023-11-21 17:28:30

Ser no of pc

tuiguang7 · Post time 2023-11-21 17:37:30

hello , have sent you a key to PM, Pls check it. thanks

Alan3435 · Post time 2023-11-21 17:45:51

Got it - thank you.

Alan3435 · Post time 7 day(s) ago

Can anyone who has the heatsink fitted to the same SSD in my picture above please post an image so I can see how it is fitted?