SER 5 5800H - USB-C not working

kwcmau

Hi


Just unboxed a new SER 5 MAX 5800H unit and gone through initial Windows 11 setup.

I then plug in a USB C drive (Samsung SSD T5) and other USB C devices and there's no response. No sign of power and windows is not recognising the drive.

Does anyone know if this is a fault or is there some setting I need to do to enable USB-C?

beelink

Hello there
You can contact this email: support-pc@bee-link.com
But you can try to clear the CMOS first: There is a small hole for CLR CMOS on the front of the machine, please insert a pin for 15 seconds after unplugging the power and HDMI cable, then turn it on after 10 minutes to check whether it can be used normally.

kwcmau

beelink replied at 2023-11-14 13:40
Hello there
You can contact this email:
But you can try to clear the CMOS first: There is a small h ...

Thanks - this worked.

Would have thought a completely new system would already be reset but anyway it's working!