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SER 5 5800H - USB-C not working

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Post time 2023-11-14 09:49:37 | Show all posts |Read mode
Hi


Just unboxed a new SER 5 MAX 5800H unit and gone through initial Windows 11 setup.

I then plug in a USB C drive (Samsung SSD T5) and other USB C devices and there's no response. No sign of power and windows is not recognising the drive.

Does anyone know if this is a fault or is there some setting I need to do to enable USB-C?


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Post time 2023-11-14 13:40:38 | Show all posts
Hello there
You can contact this email: support-pc@bee-link.com
But you can try to clear the CMOS first: There is a small hole for CLR CMOS on the front of the machine, please insert a pin for 15 seconds after unplugging the power and HDMI cable, then turn it on after 10 minutes to check whether it can be used normally.
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 Author| Post time 2023-11-14 15:04:46 | Show all posts
beelink replied at 2023-11-14 13:40
Hello there
You can contact this email:
But you can try to clear the CMOS first: There is a small h ...

Thanks - this worked.

Would have thought a completely new system would already be reset but anyway it's working!
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