Beelink SEi12 not resuming from sleep

GregW

Hi. I am in the process of setting up a new SEi12 in Windows 11.

Whenever it is put into sleep mode, the only thing that seems to wake it is the power button on the front.


It will not wake on USB input from a connected mouse or keyboard from either the front or rear USB ports. This is despite all relevant settings in Windows 11 being set to wake it.

It will not wake on LAN (at all). This is despite all relevant settings in the network adapter being set to wake it on magic packets.

I cannot find any relevant BIOS settings (but would be delighted to hear if I am missing something).

Is resumption from sleep a known issue?

Thanks!

FelineBank

My Ser12 has the same issue.

When I've had this issue in the past on other PCs I've simply turned off sleep as an option.  I know, not the greatest solution but a workaround until we find out what's what.

I haven't tested if a wired keyboard will work.  Have you?

teeedubb

Wow - I just created an account to post on some threads that are about the the same issue and I see this on top of the latest threads list.

So, I too am unable to wake a SEi12-12450h via any of the USB ports, either front or back, in both win11 and various linux distros. Though WOL does work for me. I am beginning to think this is a BIOS or hardware issue.

I am using an infrared receiver to test with as it has a LED which flashes when a signal is received. When the PC is powered, it flashes when I send a signal. When I plug the receiver into a USB phone charger, it still flashes when I send a signal. When the SEi12 is suspended or hibernated, there is no flashing of the IR receiver LED when plugged into any of the USB ports.

The information above leads me to believe that power is cut to the USB ports on the SEi12 and therefore the PC will not wake from those states, not matter the software configuration.

I hope this can be fixed via a BIOS, though I do not see any settings directly relating to wake from suspend from USB. But in saying that, this machine does contain many BIOS options, many of which I have not seen before and I will not pretend to understand. I have tried toggling a few to no avail.

I have contacted the Beelink support email, and they suggested I try things that I showed I had already tried in my email to them. I am about to email them again.

Is anyone from Beelink familiar with the SEi12 and its BIOS able to provide insight into this issue?

Here are links to the two other posts about this issue on the SEi12 on these forums:
https://forum.bee-link.com/forum ... xtra=&mobile=no
https://forum.bee-link.com/forum ... id=87839&extra=
https://forum.bee-link.com/forum.php?mod=viewthread&tid=88228


What I have posted on reddit and initially sent to beelink support:
The issue I am seeing is that a SEi12-12450h will not wake from USB devices after suspend to ram (S3 suspend or sleep). I have tried in multiple linux distros and in a fresh windows 11 install, and all exhibit the same symptoms. WOL works as expected though. Due to occurring on both linux and windows, I believe this is a BIOS or hardware issue, but I really hope it is the former.

**All tests conducted here involved 4 connected USB devices:
1x Logitech Unifying receiver paired with a k400r keyboard
2x HP RC6 MCE IR recivers
1x Arduine Teensy (not able to wake a PC, but connected as it is part of my system setup)
The Unifying receiver, one IR receiver and arduino are connected via a USB hub on one of the front USB3 type A ports. The other IR receiver is connected to one of the rear USB2 ports.
The two IR receivers and unifying receiver have all been tested and confirmed as able to wake several PC's running different OS's from S3 suspend.


**ubuntu 22.04.3 (existing installed cloned to the SEi12)
(The Archwiki mentions that enabling wake on the bus devices shouldnt be necessary, but I have dont it here for completness sake.)
*Machine wakes immediatley (Wake on all USB devices disabled and all USB buses enabled)
grep . /sys/bus/usb/devices/*/power/wakeup
/sys/bus/usb/devices/3-3.1/power/wakeup:disabled
/sys/bus/usb/devices/3-3.3/power/wakeup:disabled
/sys/bus/usb/devices/3-3.3:1.0/power/wakeup:disabled
/sys/bus/usb/devices/3-3/power/wakeup:disabled
/sys/bus/usb/devices/3-7/power/wakeup:disabled
/sys/bus/usb/devices/usb1/power/wakeup:enabled
/sys/bus/usb/devices/usb2/power/wakeup:enabled
/sys/bus/usb/devices/usb3/power/wakeup:enabled
/sys/bus/usb/devices/usb4/power/wakeup:enabled

*Machine wakes immediatley (Wake on all USB devices enabled and all USB buses enabled)
grep . /sys/bus/usb/devices/*/power/wakeup
/sys/bus/usb/devices/3-3.1/power/wakeup:enabled
/sys/bus/usb/devices/3-3.3/power/wakeup:enabled
/sys/bus/usb/devices/3-3.3:1.0/power/wakeup:enabled
/sys/bus/usb/devices/3-3/power/wakeup:enabled
/sys/bus/usb/devices/3-7/power/wakeup:enabled
/sys/bus/usb/devices/usb1/power/wakeup:enabled
/sys/bus/usb/devices/usb2/power/wakeup:enabled
/sys/bus/usb/devices/usb3/power/wakeup:enabled
/sys/bus/usb/devices/usb4/power/wakeup:enabled

*Machine wakes immediatley (Wake on all USB devices enabled and only USB bus 3 enabled)
grep . /sys/bus/usb/devices/*/power/wakeup
/sys/bus/usb/devices/3-3.1/power/wakeup:enabled
/sys/bus/usb/devices/3-3.3/power/wakeup:enabled
/sys/bus/usb/devices/3-3.3:1.0/power/wakeup:enabled
/sys/bus/usb/devices/3-3/power/wakeup:enabled
/sys/bus/usb/devices/3-7/power/wakeup:enabled
/sys/bus/usb/devices/usb1/power/wakeup:disabled
/sys/bus/usb/devices/usb2/power/wakeup:disabled
/sys/bus/usb/devices/usb3/power/wakeup:enabled
/sys/bus/usb/devices/usb4/power/wakeup:disabled

*Machine remains in suspended state, but does not wake via USB devices. WOL works. This is how wake on USB has been configured on several linux machine I have used in the past. (All USB devices enabled and all USB buses disabled)
/sys/bus/usb/devices/3-3.1/power/wakeup:enabled
/sys/bus/usb/devices/3-3.3/power/wakeup:enabled
/sys/bus/usb/devices/3-3.3:1.0/power/wakeup:enabled
/sys/bus/usb/devices/3-3/power/wakeup:enabled
/sys/bus/usb/devices/3-7/power/wakeup:enabled
/sys/bus/usb/devices/usb1/power/wakeup:disabled
/sys/bus/usb/devices/usb2/power/wakeup:disabled
/sys/bus/usb/devices/usb3/power/wakeup:disabled
/sys/bus/usb/devices/usb4/power/wakeup:disabled

*/proc/acpi/wakeup during the above 4 tests
Disabling XHCI causes the machine to stay suspended, but it will not wake. From prior experience, XHCI must be enabled for wake on USB to work.
cat /proc/acpi/wakeup
Device  S-state   Status   Sysfs node
PEG1      S4    *disabled
PEGP      S4    *disabled
PEG2      S4    *disabled
PEGP      S4    *disabled
PEG3      S4    *disabled
PEGP      S4    *disabled
PEG0      S4    *enabled   pci:0000:00:06.0
PEGP      S4    *disabled  pci:0000:01:00.0
SIO1      S3    *disabled  pnp:00:00
RP09      S4    *disabled
PXSX      S4    *disabled
RP10      S4    *disabled
PXSX      S4    *disabled
RP11      S4    *disabled
PXSX      S4    *disabled
RP12      S4    *disabled
PXSX      S4    *disabled
RP13      S4    *disabled
PXSX      S4    *disabled
RP14      S4    *disabled
PXSX      S4    *disabled
RP15      S4    *disabled
PXSX      S4    *disabled
RP16      S4    *disabled
PXSX      S4    *disabled
RP01      S4    *enabled   pci:0000:00:1c.0
PXSX      S4    *disabled
RP02      S4    *disabled
PXSX      S4    *disabled
RP03      S4    *disabled
PXSX      S4    *disabled
RP04      S4    *disabled
PXSX      S4    *disabled
RP05      S4    *enabled   pci:0000:00:1c.4
PXSX      S4    *enabled   pci:0000:03:00.0
RP06      S4    *disabled
PXSX      S4    *disabled
RP07      S4    *enabled   pci:0000:00:1c.6
PXSX      S4    *disabled  pci:0000:04:00.0
RP08      S4    *disabled
PXSX      S4    *disabled
RP17      S4    *disabled
PXSX      S4    *disabled
RP18      S4    *disabled
PXSX      S4    *disabled
RP19      S4    *disabled
PXSX      S4    *disabled
RP20      S4    *disabled
PXSX      S4    *disabled
RP21      S4    *disabled
PXSX      S4    *disabled
RP22      S4    *disabled
PXSX      S4    *disabled
RP23      S4    *disabled
PXSX      S4    *disabled
RP24      S4    *disabled
PXSX      S4    *disabled
XHCI      S4    *enabled   pci:0000:00:14.0
XDCI      S4    *enabled   pci:0000:00:14.1
                *disabled  platform:dwc3.1.auto
HDAS      S4    *disabled  pci:0000:00:1f.3
CNVW      S4    *disabled
TXHC      S4    *enabled   pci:0000:00:0d.0
TDM0      S4    *disabled
TDM1      S4    *disabled
TRP0      S4    *disabled
PXSX      S4    *disabled
TRP1      S4    *disabled
PXSX      S4    *disabled
TRP2      S4    *disabled
PXSX      S4    *disabled
TRP3      S4    *disabled
PXSX      S4    *disabled
AWAC      S4    *enabled   platform:ACPI000E:00

*Added the following to kernel parameter via grub with no effect
acpi_osi=! acpi_osi='Windows 2020'
acpi_osi=! acpi_osi='Windows 2021'

*Disabled/Enabled all power tunables in powertop with no effect

**Fresh Win11 fresh install on SATA SSD, all drivers and available updates installed
PC goes to sleep, but does not wake via use of a USB device. WOL works.
I am unable to toggle the ability to wake on the USB buses via device manager (option is greyed out and not selectable)

*command "powercfg -devicequery wake_armed" shows connected USB devices as able to wake the PC.
> powercfg -devicequery wake_armed
eHome Infrared Receiver (USBCIR)
Realtek PCIe GbE Family Controller
HID-compliant mouse (002)
HID Keyboard Device
eHome Infrared Receiver (USBCIR) (001)

**Kubuntu 23.04 fresh install
Same as Ubuntu 22.04


**Libreelec 12 beta
Same as the other linux installs

**BIOS
The BIOS is set to default settings. I have tried toggling a few settings relating to USB to no avail. I dont see anything which stands out here, but this is the most complex BIOS I have ever seen and I do not know what many settings mean.


I think I have exhausted all possible software option aside from BIOS settings, but I am open to any suggestions on how to make wake on USB from S3 work.

Support-03

Hello there

could you please try to press the keys on the keyboard to wake up the PC ?

FelineBank

Support-03 replied at 2023-11-09 18:55
Hello there

could you please try to press the keys on the keyboard to wake up the PC ?

I have a Logitech Wireless and it doesn't work.  No keys work.  No buttons work.  Turning the keyboard on and off doesn't work.

QUESTION:  do these units need a bios or firmware update after taking them out of the box?

teeedubb

it doesn't work. the SEi12 cuts power to the USB ports when suspended not matter the software configuration or operating system. only thing I can think of is a bios setting or a bios update or worse, a hardware design fault.

It would be great if someone from beelink could provide guidance on this.

FelineBank

I may have to return my Mini if Beelink doesn't do something soon.  Easy steps for them to take next --

1.  Open an Sei12 and verify what we all know:  sleep don't work
2.  Provide a patch and a timeline for its arrival or
3.  -- say it's sold as is

Support-03

Hello there,

After we confirm with our R&D , they say, it is normal.  If you want to wake up the PC, you need to press the power button. After the PC goes to sleep, there is no power on the USB port, that is why you are unable to wake up the PC by keyboard or mouse.

FelineBank

Thank you, Support 3.  Now we know the unit is running as intended.

Will you fix this issue with a driver update, firmware update?

Support-03

Hello there,

Because the design of this PC is as it is, we are unable to fix it or change it.