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SER5 Pro 5800H Front USB3 port issue

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Post time 2023-11-06 08:59:34 | Show all posts |Read mode
It seems that the system will reboot itself with a distorted boot-up POST screen (horizontal blue & green lines) after I plug devices into the 2 USB3 ports. One is a external USB3 SSD and the other one is a 4-port USB3 hub with just a USB barcode scanner attached. The trigger is random, it can be nothing attached to the USB hub or even with it unplugged and then a USB3 device plugged into the middle USB front port and it triggers it. Sometimes, the USB-C port will not recognize device attached, like a USB-C flash drive. Other times, it is working with those same devices plugged in.  I was running Windows 10 Pro when this happened. I just upgraded to Windows 11 Pro today and see if that happens again.
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Post time 2023-11-06 16:58:41 | Show all posts
Hello there
Sorry for that.
You can try to contact the email: support-pc@bee-link.com.
You can send  the picture of SN on the machine and the purchase record to them, and tell them your problem.
maybe you can try to update the driver first,.
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