SER7 USB mice and keyboards freez

anton950712 · 发表于 2023-10-27 04:15:48

I bought SER7 a couple of days ago.

Updated all software and drivers.

What is the problem:

I'm using USB wireless mice and a keyboard and I have freez\lagging in games.

For the keyboard - from time to time after a click on a button I have a delay for about 1 sec or just happens nothing.
For the mice - it is really freezing.

What I tried:

I have tried 2 keyboards and 2 mice.
I have tried different not really demanding performance games (Dota 2, Serious Sam HD) and effect the same.
When I'm working with a browser or Microsoft Word, it works fine.

What can I do to solve the problem, because it is not really possible to play any games?

tuiguang7 · 发表于 2023-10-27 09:33:03

hello, about this issue, pls contact our after-sales email: support-pc@bee-link.com, thanks a lot.

anton950712 · 发表于 2023-11-01 00:52:02

Looks like I have found the issue. When I'm starting to play games, the computer became hotter (as expected) and the adapters also became hot (and chips inside). And I think it is why USB devices lagging.
I bought 0.15 extenders for each USB adapter and the problem was solved.

Magister · 发表于 2023-11-01 20:25:23

Yes, it is a well known problem, when the PC is hot, the dongle fails. I bought a $3 USB2.0 hub and plugged my keyboard and trackball dongles on it, bonus as it is using only one USB port on the PC now.