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SER5 5800H The cooler stops, CPU continues to heat up

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Post time 2023-10-20 03:16:06 | Show all posts |Read mode

help me please.
Sometimes when you reboot the computer it freezes, the cooler stops but the processor continues to work.
The computer continues to heat up but the cooler does not work.
The computer starts to smell like burning plastic and is very hot.
You have to reboot with the button.
If I'm not around and the computer freezes for several hours, it may melt.
On some forums I saw photos of melted computers.
Tell me what's wrong, why the cooler stops when you reboot and the processor continues to work?
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Post time 2023-10-20 14:06:01 | Show all posts
hello, sorry for the trouble, about this issue, pls contact us via email: support-pc@bee-link.com, then we could check if we repalce you the fan or the whole machine, thanks a lot.
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