Beelink Sei8 USB-C external harddrive does not transfer files

leon1330

leon1330 replied at 2023-10-20 23:56
i will have to check and advice, will follow up soon

thanks for the fast reply

here is my BIOS info as follow

CB1D_FV106
08/25/2021
EC Version 1.07

Thanks in advance

leon1330

I'm attaching a picture of the bottom labels as well in order to help

Thanks a  lot, please let me know how can I update the bios when you get a chance, appreciate the support

Support-03

leon1330 replied at 2023-10-24 08:04
here is my BIOS info as follow

CB1D_FV106

Hello there,

Your BIOS is the latest one.
Here are possible solutions.
1.Disable security software temporarily: Sometimes, overzealous security software can block or interrupt file transfers. Temporarily disable any antivirus or firewall software and see if the error persists.

2.Split large files: If the error consistently occurs with large files, consider splitting them into smaller segments before transferring. This approach reduces the likelihood of encountering I/O errors.

leon1330

here is the picture of the updated bios I got from my other 2 units, please let me know if you can share the link so I can update this unit if you agree

Support-03

leon1330 replied at 2023-10-25 02:54
here is the picture of the updated bios I got from my other 2 units, please let me know if you can s ...

Hello there,

Are they the same item model ?

leon1330

yes they are all Sei8 same model, with different Bios versions, the ones with 22 year works flawlessly but the 2021 date is having the issue transferring big files to my usb_c, that is what I'm thinking that if I get access to the BIOS it will get resolved if you agree, thanks again

Support-03

leon1330 replied at 2023-10-26 07:46
yes they are all Sei8 same model, with different Bios versions, the ones with 22 year works flawless ...

Could you please also send us a picture of SN of the other two PC ?
We need to check if they can use the same BIOS.

leon1330

i only have access to the bottom of this one if helps

leon1330

are you able to share this 2022 version of the BIOS so I can have it installed and discard the issue please???

Thanks again

Support-03

leon1330 replied at 2023-10-26 21:30
are you able to share this 2022 version of the BIOS so I can have it installed and discard the issue ...

Hello there,

From the SN, their BIOS are different.
So they cannot share the same BIOS.