New SER7, faulty USB-C?

Medlemspost

Hi,


I am a brand new Beelink customer and just received my new SER7 7840HS.

(1) I have an issue with my rear USB-C ports (both of them in the back). When I try to connect my screen, I hear a system sound, but the displays will not work. I have tried different brand new USB-C cables and the screen works perfectly on my mac with these cables. Anyone knows how to resolve this issue so I can use USB-C for my display? Currently works with HDMI, but I want to use USB-C (ports are part of the product).

(2) The front USB-C port works only for charging small devices. This doesn't work with my screen either. Any solutions?

Feel quite disappointed with the USB-C ports not working properly and hope to find a solution here. I was selecting between a new Mac mini that would work seamlessly and with responsive support and between Beelink. Don't want to be a sad customer.

With regards,
Medlem

fxnoob

Install chipset drivers and USB filter drivers, they are included in chipset bundle. From AMD site. Try after, if it works.

beelink

Hello there
If you cannot find the chip driver,   you can directly contact our email address：support-pc@bee-link.com
In addition. the uSB-C in front of the PC can't display. it is not the USB 4.0
Hope it can help you.

zbebus

Hi,
You need to install chipset drivers
On the amd.com site in the download section you can use autodetect option and you donwload properly drivers.
greetings