U59 and RAM upgrade problem

diego2345

Hello,


I have a problem with Beelink u59 and ram upgrade.

I buy this ram: Crucial RAM CT16G4SFRA266 16GB DDR4 2666MHz CL19

And i put it alone, without the original 8gb ram, so the maximum ram is 16gb. BIOS recognizes the RAM without any problem, but when i want to start Windows i receive a green screen without any message and U59 stucks, i have to reboot it manually. If i put the original RAM without this new RAM the system boots without any problem.

I already tried the ram in another PC and is working fine.

Is this RAM not compatible with this mini PC?

Maybe a BIOS update fix this problem?

My BIOS is:

American Megatrends
5.19
UEFI 2.7; PI 1.6
JTKT001 x64
03/09/2022 18:34:37

My S/N is:
A50952IG30917
U59V1-E-8256SD0W64PRO-A

Thanks

Support-03

Hello there

Could you please send two pictures to show both side of the new RAM ?

diego2345

Hi,

Sure:





Thanks!

diego2345

Hi again,

I put another photo of BIOS detecting the RAM:



Another thing i tried is putting an linux mint into usb and boot from usb and it don't work, u59 stucks and reboot automatically.

Thanks!

tuiguang11@azw-

diego2345 replied at 2023-09-30 21:29
Hi again,

I put another photo of BIOS detecting the RAM:

Could you please send the machine's SN code? It may be a memory incompatibility issue? Let's confirm if there are any bios that can be updated

diego2345

tuiguang11@azw- replied at 2023-10-03 02:28
Could you please send the machine's SN code? It may be a memory incompatibility issue? Let's confi ...

Hi,

I put all the info in the first message in this thread, i copy paste again:

My BIOS is:

American Megatrends
5.19
UEFI 2.7; PI 1.6
JTKT001 x64
03/09/2022 18:34:37

My S/N is:
A50952IG30917
U59V1-E-8256SD0W64PRO-A

Thanks!

tuiguang11@azw-

diego2345 replied at 2023-10-03 15:11
Hi,

I put all the info in the first message in this thread, i copy paste again:

Your bios is already the latest version, which may be caused by memory incompatibility, or do you have any other memory to try?

diego2345

tuiguang11@azw- replied at 2023-10-03 22:40
Your bios is already the latest version, which may be caused by memory incompatibility, or do you  ...

I just have this 16gb module and the original 8gb module. With the original RAM it works perfectly, and now i'm using this 16gb module for a synology nas without any problem, but i like to use the 16 gb on U59

tuiguang11@azw-

diego2345 replied at 2023-10-03 23:16
I just have this 16gb module and the original 8gb module. With the original RAM it works perfectly ...

Sorry, if it is a compatibility issue, there is no way to solve it. It is recommended that you change to another hard drive to upgrade, such as: Samsung, Crucial, Kingston

tuiguang11@azw-

diego2345 replied at 2023-10-03 23:16
I just have this 16gb module and the original 8gb module. With the original RAM it works perfectly ...

Sorry, if it is a compatibility issue, there is no way to solve it. It is recommended that you change to another ram to upgrade, such as: Samsung, Crucial, Kingston