GTR7 Pro freeze under gaming

spect80

I have a GTR7 Pro (7940HS, stock 2x16GB 5600mhz RAM, 1TB SSD). I expanded with a 4TB NVME SSD in the second m.2 slot, and replaced the stock wifi module to an intel ax210 wifi 6e, but I use ethernet instead of wifi.
The device is stable in general use, like media playing, video chat, office apps, web browsing, no random reboots as others reported.
But when i start playing games, it freezes all cases. I tried to upgrade/downgrade AMD chipset and VGA drivers to the newest one, and from the official Beelink driver package, but doesn't work. Changed the power/battery profile in windows power settings, set the cpu maximum power to 90%. With these setting, the cpu temp under games maximum 55C degrees.

I suspect the RAM modules because those getting too hot, about 80C.  Is there any option to decrease the RAM speed? I can't find any settings in BIOS.

tuiguang10

Hello there,

You can contact our official after-sales mailbox: support-pc@bee-link.com
Email us about the problem your machine is experiencing.
We can provide you with the latest BIOS files.
Have a nice day!

spect80

hi,

thanks, i've sent a message to this address

spect80

tuiguang10 replied at 2023-09-19 15:21
Hello there,

You can contact our official after-sales mailbox:

I contacted the support, they answered immediately. Sent me the V29 BIOS and upgrade tutorial.
The BIOS upgrade and lastest AMD chipset+VGA driver install solved the problem.

Thanks to the Support Team for the fast help!

CNaranjo

I have the same issue.
I´m waiting for the support answer to get the new V29 BIOS.
Nice to see your issue is solved.

CNaranjo

Hi:
Thanks to the official after-sales department.
I have received the V29 BIOS. Installed right now.
Using the latest AMD video drivers, no issues during an hour of gameplay.

TropiKo

tuiguang10 replied at 2023-09-19 15:21
Hello there,

You can contact our official after-sales mailbox:

Hello tuiguang10,
I've sent a mail to that address last week for my Serial Number , resent reminder now, can you please reply ?

xredkaiser12

Hello everyone, I recently bought a GTR7 7840HS. it freezes most of the time while gaming. tried running it in default bios settings but still the same

xredkaiser12

how to update bios?

BrianofMadCity

I have the same model with no freezes. I did re-allocate 8GB RAM to the video processes to prevent this. I also have zero heat issues thanks to the new backplate.