SEi12 i5-1235U won't function with 64GB memory upgrade

BeeDeBeDeBe

Hi,

I'm having an issue with a Beelink SEi12 i5-1235U.  To be exact:
SEI12-A-16500VKOW64PRO
SN: 1235U2AE10133

The unit won't output video when upgrading to 64GB (two 32GB modules) when BOTH modules are installed at the same time.
I've tried:

• TEAMGROUP Elite DDR4 64GB Kit (2 x 32GB) 3200MHz PC4-25600 CL22 Unbuffered Non-ECC 1.2V SODIMM 260-Pin Laptop Notebook PC Computer Memory Module Ram Upgrade - TED464G3200C22DC-S01 (ASIN: B08TQBY2NR)
  

I've also tried:

• Crucial RAM 64GB Kit (2x32GB) DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory CT2K32G4SFD832A (ASIN: B07ZLCVKPV)
  

The result is the same, regardless of resetting the CMOS, or swapping the memory module slots:
The fan turns on and stays on, no video is output for at least 10 minutes.

Based on this thread:
https://forum.bee-link.com/forum.php?mod=viewthread&tid=85582

Also based on this thread:
https://forum.bee-link.com/forum.php?mod=viewthread&tid=86870

I highly suspect there is something wrong with my RAM port.

What are my options?


Thanks,
- Dave.

Support-03

Hello Dave,

Sorry for the trouble. The PC has one-year warranty.
There might be something wrong with your RAM port.
How about you send the item back for a replacement ?
Please send a picture of SN and a picture of your purchase record to support-pc@bee-link.com.