EQ12 - USB 3.2 gen 2

pgdh · Post time 2023-09-19 20:52:41

I have the same issue with 2x 4TB Samsung T7 Smart drives under Proxmox (and ZFS) with EQ12 16G/500G.
The drives work perfectly on my MacBooks running OpenZFS.

heyelly · Post time 2023-09-20 03:53:49

So, few updates. After a lot of mails, the support team wanted to replace AGAIN the device. Of course, the new one has the same issue of the old ones. Now, they are sending me a 65W power supply just to be sure this is not power related.

heyelly · Post time 2023-09-20 23:09:46

Tried with a 65W power device and, of course, the issue is still here.

This USB-C port definitely is not 3.2 gen 2 compliance.

heyelly · Post time 2023-09-29 14:27:14

The support team asked me to send both PC and SSD to China. Decided to return it. Bye!

mrbietola · Post time 2024-04-01 18:30:42

Hi i have the same problem with my Terramaster DS 320. The EQ12 is not recognising the device. I'm stuck, there is a solution for this? I downgraded to Windows10

tuiguang16 · Post time 2024-04-07 18:03:04

mrbietola replied at 2024-04-01 18:30
Hi i have the same problem with my Terramaster DS 320. The EQ12 is not recognising the device. I'm s ...

hello， could you email us: support-pc@bee-link.com
Also please provide us more information, the SN on the bottom of your machine and a photo of your purchase record.
Also please tell us more details about your issue, thanks.

Looking forward to your information, have a nice day!