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EQ12 - USB 3.2 gen 2

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Post time 2023-09-04 19:37:57 | Show all posts |Read mode
Edited by heyelly at 2023-09-04 20:07

Hi everyone.

Last week I bought an EQ12 on Amazon.

I am having issues with USB 3.2 gen 2 ports, all of them. If I try to connect an external USB 3.2 gen 2 disk - tried with different disks made by different manufactures - I am unable to format it or transfer anything, I keep on having I/O errors all the time.

Tried with both Unix and Windows 11, Amazon even replaced the whole computer but I have the same issue. External drives of course work perfectly on other computers.

This happens ONLY with 3.2 gen 2 drives.

Any suggestion? I would like not to return and get a refund...

Thanks!


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Post time 2023-09-05 12:46:14 | Show all posts
I think that you can try to update the driver for your EQ12 from the official website. This driver can solve some blue screen problems and may also fix the USB 3.2 gen 2 issues.
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Post time 2023-09-05 17:55:24 | Show all posts
Thanks for your advise, maybe other users who encounter these issue can use this way.
Looking forward to their feedback so that we can help them better.
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 Author| Post time 2023-09-06 02:23:59 | Show all posts
Hi,

drivers are updated. The issue is still there, even on Unix.
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Post time 2023-09-06 15:10:30 | Show all posts
Hello there,

Thanks for your letter and sorry for the late reply.

Please email your issues to our support team-----Support-PC@bee-link.com

1. Please tell us your problems again.
2.Please send us the photo of SN on the bottom of your pc and the purchase record.

It is more convenience for us to help you solve this issue through email.
Looking forward to your information.
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 Author| Post time 2023-09-08 21:13:35 | Show all posts
Email sent.

Fun fact: I am not the only one with issues on USB ports
https://forum.bee-link.com/forum.php?mod=viewthread&tid=87135
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Post time 2023-09-09 12:03:58 | Show all posts
OK, after receive your email, our support team will help you slove your issues.
And for other users issues, we will also help them solve it.
Have a nice day!
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Post time 2023-09-16 13:32:55 | Show all posts
Same issue on EQ Mini. Is there any solution to the problem?
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Post time 2023-09-16 22:38:29 | Show all posts
@heyelly

I've EQ12 too [16/512] version and I've updated my Windows 11 to 22H2 build. Maybe that helps?

I've a m.2 2TB Inland NVME inside a Orico 20Gbps enclosure and getting 750-800 MBps from the front USB ports.
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Post time 2023-09-18 16:04:42 | Show all posts
buzzer replied at 2023-09-16 13:32
Same issue on EQ Mini. Is there any solution to the problem?

Hello there, you can email our support team who will help you solve this issue.

Please email your issues to our support team-----Support-PC@bee-link.com

1. Please tell us your problems again.
2.Please send us the photo of SN on the bottom of your pc and the purchase record.

It is more convenience for us to help you solve this issue through email.
Looking forward to your information.
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