New SER 6 Pro 7735HS HDMI Problem - Black screen

Nabla

Hello,

I have a brand new SER 6 Pro and when I turn it on the monitor doesn't turn on as it has no signal. The solution is to unplug and then plug in again the HDMI cable or change the input of the monitor.

I already reinstalled Windows, changed the HDMI cable, and I have the 1.13 BIOS.

Thank you

beelink

Hello there,
Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ?
Let's do some troubleshooting. Here are some potential solutions:
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
3.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.
Also please clean the gold finger with a rubber.Here is the tutorial  https://www.youtube.com/watch?v=hEd_7nmWVOk  
If it still doesn’t work, please try to replace SSD and RAM or put the SSD or RAM to other devices to test if they work.
4. You can take out one of the RAM and test whether one of the RAM is damaged.

And you can contact our email: support-pc@bee-link.com

Hope it can help you.