Random reboots WORSE .. Is it possible to return my GTR-7 pro and get a refund ?

lordtux

Someone knows when bee-link will have the BIOs update public available?

drayman20

The BIOS update does NOT fix the reboot issues.

drayman20

I received a refund to my credit-card after reception of the device by bee-link

Jmv830

Support-03 replied at 2023-08-07 21:58
Hello there,

We are still working on this issue.  Just some of the PC have reboot problem.

Hello, I have a GTR7 Pro that reboots and or locks up as soon as a second monitor is connected. I've been in contact with customer support and all they can tell me is wait for updates. I have updated the system with AMDs software upgrade program and nothing has changed. When will the working units be available and how can I be notified so I can start the exchange process. I've been working from one monitor since I received this computer mid June and I cant take it anymore. I need to return for a working replacement or refund so I can buy something that actually works. Thank you.

Support-03

Jmv830 replied at 2023-09-15 09:49
Hello, I have a GTR7 Pro that reboots and or locks up as soon as a second monitor is connected. I' ...

Hello there ,

The new items don't have the reboot issue.
You can send the item back for a replacement .

Please send a picture of the purchase record and a picture of the SN on the bottom of the PC to support-pc@bee-link.com.
We will send you the return address.