Random reboots WORSE .. Is it possible to return my GTR-7 pro and get a refund ?

drayman20

I have the GTR-& since 1 month only and the device is currently useless .. Random reboots every 15-30 min

Tried all the solutions proposed by customer support but nothing is working ..
Last email from customer service:

Hi Reboot problem are still there Hello,there. Sorry to hear this, if none of these solutions work, please send your purchase records, during the warranty period, we will replace you with a new machine.  What country do you live in now? I send you a suitable after-sales delivery address. Looking forward to your reply.

I want to return the device and get a refund so I can buy another computer .. currently I cant do my work properly.
Did any one managed to get a replacement or return the device and get a refund ?

drayman20

I received a refund to my credit-card after reception of the device by bee-link

rose

We bought two of these gtr 7 pro... both are randomly rebooting.  Bee-link offered same email.

drayman20

Did they offer return and refund ? I will negotiate return and refund

drayman20

They are not responding probably because it is the weekend

drayman20

They are not responding probably because it is the weekend i will wait and see if they accept the return in exchange for a refund tomorrow

Support-03

Hello there,

We are still working on this issue.  Just some of the PC have reboot problem.
① Please update the latest AMD driver.
② Please try to use only one RAM and one monitor.  You can send the item back for a replacement after we release the working ones.  They will be in stock in about 2 weeks.

Best regards,
George

GarethRossUK

Support-03 replied at 2023-08-07 21:58
Hello there,

We are still working on this issue.  Just some of the PC have reboot problem.

What is the cause of some units failing and can fixes be done without customers returning units?

drayman20

GarethRossUK replied at 2023-08-07 23:22
What is the cause of some units failing and can fixes be done without customers returning units?

ّI am returning my unit for refund as agreed with customer service.

I already bought another mini-PC which should arrives in 5 days.

Support-03

GarethRossUK replied at 2023-08-07 23:22
What is the cause of some units failing and can fixes be done without customers returning units?

Hello there,

Thanks for your question.
Sorry, you need to send it back for a replacement, cause for those faulty ones,  there might be something wrong with the compatibility with the RAM or the RAM port.

drayman20

Do we know the exact problem now?