GTR7 PRO - Recurrent Reboots every 30 min - still no solution from beelink

drayman20

soaoga replied at 2023-08-11 18:16
Isso tá muito complicado. Beelink informa que não sabe o problema de forma firme e clara! Beelin ...

I returned my PC for a refund .. they should receive it in the next few days

soaoga

drayman20 replied at 2023-08-11 22:12
I returned my PC for a refund .. they should receive it in the next few days

Penso que você fez o correto. Pois a Beelink "parece" - não estou afirmando, esconder algo a respeito da fabricação da série desses GTR& Pro.

Qual foi o procedimento de envio para Beelink você utilizou? Qual o seu país?

Eu estou no Brasil! E, a Beelink deveria informar o procedimento aqui e informar também se mantém no país do cliente algum meio de entrega local.

grato a você por sua postagem.

soaoga

Reroos

adewes replied at 2023-08-10 04:19
One thing I noticed I normaly have the reboots and crashes when I leave my mouse/keyboard idle, like ...

I think you right in my case.
Since i have installed PowerToys and turn on the Awake functionality (Mode = keep awake indefinite
the reboots are gone.

CES86

Reroos replied at 2023-09-03 00:14
I think you right in my case.
Since i have installed PowerToys and turn on the Awake functionality ...

So it's just a software problem, not hardware? Thanks in advance, I'm still thinking about buying that miniPC looking at the not-very-good reviews and problems showed by people.

allfly

I'm having the same reboot issues plus a few extras.

Trying to do any task on the PC is unbearable; from sending a simple email to editing a photo.
It was suggested to change the equipment by Beelink, but I don't believe that making the change will solve all these issues.

I am very dissatisfied with the company's lack of clarity in this regard.

The machine restarts or crashes randomly without any excessive CPU or GPU usage. In these restarts, the PC "loses" the bluetooth drivers and even after several attempts, it is without contact. I have to perform a cold shutdown, unplug the charger, and restart again to gain access to the driver. Even after restarting, it doesn't recognize the video through the USB-C port, forcing me to disconnect the cable and connect it again. Not to mention crashes using Lightroom and Photoshop recognition filters; it is necessary to disable the GPU to try to use a graduated filter.

I saw in previous comments about the use of Power Toys with the Awake function, however, in my case it did not work.

I formatted and reinstalled the system at least 4 times, but it didn't work.

Does anyone know if there is any BIOS update to solve these problems?
I'm from Brazil and it's not worth changing the equipment; first by time and second by customs fees.

allfly

soaoga replied at 2023-08-11 22:25
Penso que você fez o correto. Pois a Beelink "parece" - não estou afirmando, esconder algo a res ...

Soaoga, também sou do Brasil e a Beelink informou que faria a troca do equipamento mediante o envio da máquina, primeiramente. No meu ponto de vista não é viável por conta do tempo de envio/reenvio e não vejo garantias de que o novo equipamento apresente os mesmos problemas.

allfly

Reroos replied at 2023-09-03 00:14
I think you right in my case.
Since i have installed PowerToys and turn on the Awake functionality ...

Reroos, I tried the procedure you informed, but in my case it didn't work.

allfly

CES86 replied at 2023-09-04 00:47
So it's just a software problem, not hardware? Thanks in advance, I'm still thinking about buying  ...

CES86, It's hard to say that it's just a software problem. Everything suggests that it is, but the number of problems that the equipment presents is inconvenient, even with cutting-edge hardware. The machine does not overheat or show a pattern for having so many problems. Pay attention before purchasing.

Kalagaar

my personal experience:

Recently bought GTR7 Pro. Bios version 28 (?)
I have the latest drivers from AMD, and my monitor is on 4k 160Hz and HDR enabled.

1) cloned asap the crucial disk on a Samsung 980 Pro (1TB) and moved the disk on slot 0. Added a 2Tb 970 Evo Plus into slot 1. Windows sees the disk inverted (disk 1 Tb on nvme1 and 2Tb on nvme0). Reboot and crashes every few minutes.
(for the news, on bios i've moved to Performance instead of Balance)

2) I have swapped the disks (1Tb on slot 1, seen by windows as nvme0 and 2Tb on slot 0, seen by windows as nvme1) AND swapped memory banks.

No issues so far.

Mr_Brolin

According to this, looks like motherboard issues all long.... https://forum.bee-link.com/forum ... &fromuid=205663