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About Solution of User Feedback on GTR6, GTR7 7840HS and GTR7 7940HS Mini PC

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Post time 2023-07-21 22:02:53 | Show all posts |Read mode
Dear customer,
Thanks for choosing Beelink GTR6, GTR7 7840HS and GTR7 7940HS mini PC. We apologize for any problems you have encountered with our products.

Part 1: New Bottom Case of GTR6 & GTR7 to Increase Air Flow
We have improved the bottom case to increase air flow.
1.In order to give the GTR6, GTR7 7840HSamd GTR7 7940HS mini PC product a more stunning look, our ID engineers chose to make the mini PC intake air from the side instead of from the bottom. This leads to an increase in wind pressure and 15% reduction in air intake volume. When running graphics-intensive games, side air intake isn’t as efficient as bottom air intake in cooling off the internal components. According to numerous tests done in Beelink’s lab, the temperatures of the RAM and SSD were about 3-4℃ higher using side air intake versus bottom air intake. Even though the temperatures are still within the normal range and will not affect the speed and lifespan of the mini PC, but it isn’t in line with Beelink’s vision of offering our customers the best solutions to day-to-day computing.
To elevate your experiences with the GTR6 & GTR7 mini PC
mini PC, we will send you a free bottom case with vents for you to replace the old one. The new bottom case will increase allow air intake from the bottom, and thus improve the cooling efficiency.

* The GTR7 7840HS & GTR7 7940HS new bottom case is as follow:

* The GTR6 new bottom case is as follow:

2. Free replacement policy:
A. All customers who purchased the GTR6, the GTR7 or the GTR7 Pro will enjoy this free replacement. We will send you a new bottom case that matches the color of the mini PC you purchased, and you don’t need to send the old bottom case back.
B. Provide the barcode at the bottom and we will ship a new bottom case to you (Please send an E-mail including your address, phone number, the barcode and purchase record of your mini PC to support-box@bee-link.com).
C. Delivery time of new bottom cases: July 2023-December 2023.

Part 2: GTR7 7840HS & GTR7 PRO 7940HS Driver Upgrade
We will actively improve our products according to your feedback. Since AMD Ryzen 7040 series processors are based on the new 4nm process, and the GTR7 are adapting Beelink’s latest MS technology, there could be incompatibility between drivers and the hardware. we will release new drivers around July 20th, 2023 to improve the performance and compatibility of the hardware.
Thank you for choosing Beelink products. We strive to provide quality products and services for you.

Beelink Customer Service

July, 2023

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Post time 2023-07-21 23:04:55 | Show all posts
Edited by albertr at 2023-07-22 21:11

Thanks for the bottom plate free upgrade!

Anything on the new BIOS release?
There're multiple threads on this forum, which I hope you read and monitor. Among the features requested:

- Add disable/enable C6 sleep to work around issues when system crashes on memory access
- Add manual timing and freq for RAM
- Add manual TDP limits to allow to select TDP from some reasonable ranges, like 45W - 75W instead of current fixed 65W.

-albertr
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Post time 2023-07-29 03:23:54 | Show all posts
From what I have seen, it seems like the V21 bios removes some options. Is there any plan on a less locked up version of the bios?

As in, having it so that every bios option is available to the user.
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Post time 2023-07-22 10:53:15 | Show all posts
albertr replied at 2023-07-21 23:04
Thanks for the bottom plate free upgrade!

Anything on the new BIOS release?

I received my GTR7 last week and it came with the new baseplate and the BIOS allows you to change the TDP manually. I changed the default TDP from 65W down to 54W the top max TDP that the chip was designed for and confirmed with a few diagnostic apps that the TDP was now 54. My system has been running perfectly with 32 GB RAM, 3 TB SSD, and no overheating.
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 Author| Post time 2023-09-19 14:47:19 | Show all posts
avl1 replied at 2023-09-16 21:37
Hello. My serial number:

Hello there,
Please check your PM.
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 Author| Post time 2023-09-19 14:45:50 | Show all posts
soaoga replied at 2023-09-17 01:40
Support-03,

Ok! Mas tem um problema para enviar o pc de volta à China: "você pede para declarar  ...

Hello there,

Besides the small board, you also need to replace several capacitances.
Do you have tools to do the solder?
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 Author| Post time 2023-09-15 18:54:12 | Show all posts
soaoga replied at 2023-09-15 11:50
Support-03,

Eu ainda não enviei o meu pc GTR77940HS. Você diz que se enviar não fará GAMBIARR ...

Hello Soaoga,

Yes, we will replace the bad one with new items.
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Post time 2023-09-06 23:30:19 | Show all posts
allfly replied at 2023-09-05 23:29
I just received a reply from Beelink stating that they cannot refund the amount paid because the pur ...

Você pode informar a modalidade de envio que fez? Correios, empresa de transporte? Valor gasto?
grato
soaoga
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 Author| Post time 2023-08-12 13:14:59 | Show all posts
soaoga replied at 2023-08-12 04:05
Obrigado pela sua explicação.
Estou muito decepcionado com a Beelink. Acredito que isso poderia  ...

Hello soaoga,

Please ship it back with a trusted shipping company.
We can refund the shipping cost  to you.
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Post time 2023-08-03 03:29:06 | Show all posts
albertr replied at 2023-07-21 23:04

- Add disable/enable C6 sleep to work around issues when system crashes on memory access
- Add manual timing and freq for RAM
- Add manual TDP limits to allow to select TDP from some reasonable ranges, like 45W - 75W instead of current fixed 65W.

@Beelink Support: are you working in these proposed settings in new BIOS? The random reboots are getting really bad and this could potentially help.
Also, please make the BIOS available for download in the Drivers page of your official website. I have been asking for the latest BIOS over your support email but nobody replies...
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Post time 2023-07-29 00:00:20 | Show all posts
Qual a última versão da bios para modelo Beelink GTR7 Pro Gaming Mini PC Ryzen 9 7940HS?  Minha atual versão de Bios é CTRP01P5C6V12!
Algum endereço para baixar versão atualizada de bios Beelink?
Grato,
soaoga
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Post time 2023-07-21 23:12:12 | Show all posts
THANK YOU, BEELINK :)).
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Post time 2023-07-21 23:21:13 | Show all posts
albertr replied at 2023-07-21 23:04
Thanks for the bottom plate free upgrade!

Anything on the new BIOS release?

true, vote for a new bios versions
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Post time 2023-07-22 21:14:29 | Show all posts
odgnut replied at 2023-07-22 10:53
I received my GTR7 last week and it came with the new baseplate and the BIOS allows you to change t ...

Great news, thank you! What is the BIOS version and date?

-albertr
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Post time 2023-07-24 13:14:26 | Show all posts
How fast support-box@bee-link.com is supposed to response? I sent a couple of emails a few days ago, but haven't got any response yet.
-albertr
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 Author| Post time 2023-07-24 19:50:41 | Show all posts
albertr replied at 2023-07-24 13:14
How fast  is supposed to response? I sent a couple of emails a few days ago, but haven't got any res ...

Hi there,

What is the subject of your email ?
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 Author| Post time 2023-07-24 19:51:41 | Show all posts
albertr replied at 2023-07-22 21:14
Great news, thank you! What is the BIOS version and date?

-albertr

What is your BIOS version ?
If your BIOS version is V20 or V21, you can adjust the TDP like odgnut
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Post time 2023-07-24 22:57:35 | Show all posts
Edited by albertr at 2023-07-25 00:55

Thank you, support! I've got your email replies today too! Thanks again!
-albertr
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