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7840hs issues (throttle power, crashes)

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Post time 2023-06-26 03:07:27 | Show all posts |Read mode
Edited by avorontsov at 2023-06-26 05:23

Hi. I have flicker (black screen for whole screen for 0,5sec) randomly 1-2 times per day at chrome while wathing videos with no crashes. Works fine at 7735hs.
I have at dota 2 RANDOM CRASH due access violation every 30-40 mins, tried all fixes in the internet, got dump files @directx, works fine at 7735hs. Also work ok with vulkan. The same windows image, install only amd drivers and steam. Next topic for windows ram reboots.
I have GPU throttle (POWER REASON) (no throttle for temp cpu/gpu even stress tests), check screenshot pls.

And explaint me pls what does it mean about UMA buffer size "game optimized" and other options?


Default bios settings.
Checked the same windows image with all updates, and installed only amd drivers, chrome, steam. (Both 7735hs and 7840hs)

And no issues with 2 monitors :). 4k@60dp + 2,5k@60usb4.

Pls send me new bios OR NEW AMD DRIVERS FOR 7840hs pls or tell me how fix it. i read the is no official amd drivers for 7840hs.

+ my pc random reboot too, but when i not working.





cpu hwinfo.png
dota gpu throttle for power.png
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 Author| Post time 2023-06-26 03:12:06 | Show all posts
bios version
PXL_20230625_190928263-min.jpg
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 Author| Post time 2023-06-26 03:16:00 | Show all posts
and pls send me original windows image for the s/n i reinstalled it cause testing crashed...
ty
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Post time 2023-06-26 22:24:09 | Show all posts
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 Author| Post time 2023-06-26 23:35:42 | Show all posts
Support-03 replied at 2023-06-26 22:24
Here is the image https://mega.nz/file/3uhhna4Y#fjOEVJ-T_AZxPL1TQeWDt8NeUTemfgXEO5SxT3-gSTA
Here is  ...

thank you a lot
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 Author| Post time 2023-06-27 09:07:27 | Show all posts
today i check is dota still crushes.
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Post time 2023-07-14 00:30:07 | Show all posts
PAY ATTENTION TO THE POWER ADAPTER

Beelink is not warning that the power adapter is 100-140V or 200-240V, we bought it thinking it is bivolt because nobody is informing the voltage.

Anyone using the 200-240V power adapter on 110V will not have enough power to use the GTR7 and it will cause a protection shutdown. Whoever use 100-140V power adapter on 220V will probably break the power adapter.

You are probably thinking that the problem is the GTR7 but it is actually caused by this magnetic plug power adapter that Beelink invented.
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