GTR7 7840HS with two monitors - Windows freezes and restarts

GarethRossUK

GpBn replied at 2023-07-14 00:28
PAY ATTENTION TO THE POWER ADAPTER

Beelink is not warning that the power adapter is 100-140V or 200 ...

What makes you sure the RAM issue isn't a valid problem or any other cause isn't valid.

I am sure people like techtablets who expereinced problems is fully aware of voltages.

please dont flood the forum with the same message.

Jmv830

Stefan030 replied at 2023-06-29 23:26
Hello,

I have now tested my PC only 16GB Ram.

Hello friend. Do you know if this problem has been solved? I too have the same problem with adding a second monitor and tech support is pretty much ignoring me now.

Stefan030

Hello,
my PC is defective. The support then offered me a refund or an exchange.
I have then opted for the exchange. My PC is currently on the way to Beelink.

adewes

I've been doing an experiment by setting my (single) monitor from native 2K resolution back to 1080p (Full HD). I don't see any freezes or artifacts anymore for the last 2 days. I know the screen gets blurry and that is not ideal.
If you are using resolutions higher than 1920x1080 give it a try for some time to see if it improves.

drayman20

Stefan030 replied at 2023-06-24 00:07
I continued testing.

* Connected 1 monitor (DP) + 1 TV (HDMI) = Windows reboots

I suggest returning the defective unit and get a refund or replacement with the new units.

I had the same issue for 1 month and the solution could not be found.

klm

        GTR7 Pro 7940HS            I want   replacement with the new units