GTR7 7840HS - random reboots

Support-03

Hello there,
Sorry for the trouble.   
May I have a picture of your SN on the bottom of the PC?
What is your BIOS version ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
Please send us a picture of the Main page.

AverageUser

Support-03 replied at 2023-06-25 21:18
Hello there,
Sorry for the trouble.   
May I have a picture of your SN on the bottom of the PC?

BIOS Version        GTRP01_P5C6V07 (05/27/2023)
Random reboots (windows event viewer is silent, looks like power supply problem), no matter what am I doing, can reboot with 0 opened windows 10 minutes later after boot twice a day + high RAM temperature, so I am not happy with purchase...
Hope support will do something, because I have one more week for requesting a return, in case they will only ask questions :(
My SN photo is at your email (email: s*****38@gmail.com)
       

Wai-Beelink

I am having same trouble.

I just emailed
Support-PC@bee-link.com
with copy of my BIOS version 5/27/2023 and SN.

Thanks.

JoeGasper

Same issue. Hard reboots, no blue screen, as if it was power cycled.
Emailing my info to Support.

Support-03

AverageUser replied at 2023-06-26 01:19
BIOS Version        GTRP01_P5C6V07 (05/27/2023)
Random reboots (windows event viewer is silent, looks lik ...

Hello there,

Did you update the BIOS ?

cpilch78

Support-03 replied at 2023-06-25 21:18
Hello there,
Sorry for the trouble.   
May I have a picture of your SN on the bottom of the PC?

Attached are the images.

AverageUser

Support-03 replied at 2023-06-26 22:06
Hello there,

Did you update the BIOS ?

I did not. I haven't seen any bios updates file, looks like you're sending it directly by request

AliPJ

Was really hoping not to see problems with this unit. This could be the one especially in orange.

avorontsov

1) i updated the bios from

GTRP01P5C6V12
6.6.0.0.26 AMD Ryzen 7 7840HS w/ Radeon 780M Graphics
A78403IH40116
03000200-0400-0500
to
GTRP01P5C6V11
6.6.0.0.26 AMD Ryzen 7 7840HS w/ Radeon 780M Graphics
A78403IH40116
03000200-0400-0500

So i DOWNgraded it? And still reboots today night.

thekorn

avorontsov replied at 2023-06-27 09:05
1) i updated the bios from

GTRP01P5C6V12

Don't get your hopes up, I have v14 and it can't go *two minutes* without a forced reboot.

...unless I take out one of the SODIMMs, halving the memory from 32GB to 16GB.  Then it appears to run fine. But as shipped with 32GB, nope...  120 seconds is all you get!