Sound distortion with external usb dac

Polat

Hi everybody,

I tried to use my gt-king pro connected to an external usb dac (Ifi zen dac v2). The sound is cut and distorted every 5 min. I tried a different usb dac (oppo bdp-105) but the result was same. The problem doesn't happen when I use the apps like UAPP (USB Audio Player Pro) that bypass Android audio and use the DAC driver directly. Has anyone faced the same problem and found a solution?

Support-03

Hello there,

Could you please send us a picture of the SN on the bottom of the machine ?

Polat

Here is the picture of serial number.

Polat

would you like me to rotate the picture? if you can't read:)

Polat

I used the dac connected to the usb OTG port. I tried one of the other usb 3.0 ports and it’s fixed, there was no distorsion.