SER 6 USB4 Speed issue resolved - Interesting find

sloganbogan

I've been going in circles with support trying to find out why my USB-C devices are getting poor speeds in the USB4 port. Well, I figured out what the issue is by using the Windows 11 device settings page. It all came down to which way the USB-C plugs into the USB4 port. So USB-C connector can plugin to the USB4 port in either direction, right? That is another cool thing with USB-C however, the SER6 for whatever reason has the USB4 port setup where it DOES matter which way you plugin your USB-C device. If I take for instance my USB-C 3.2 flash drive and plug it into the USB4 I'll see that Windows isn't picking it up as a USB 3.0 device. Settings page says if I plug it into a USB 3.0 port it'll run faster BUT! If I flip the flash drive around and plug-in again, Windows picks the device up correctly. The the USB4 port on the SER6 isn't designed so you can plugin a USB-C device in any direction. Is this supposed to be common knowledge with a USB4 port??

Support-03

Hello there,

Thanks for your sharing.
Great finding! Hope those who have this problem can find this thread.

sloganbogan

Any idea why they designed it this way? Kinda defeats the purpose