Please select To the mobile version | Continue to access the desktop computer version
123Next
Return to list New
View: 6599|Reply: 25

SER6 Pro - New - Displayport Not Working?

[Copy link]

1

Threads

2

Posts

19

Credits

Newbie

Rank: 1

Credits
19
Post time 2023-04-29 03:41:26 | Show all posts |Read mode
Hi,
We just received a new SER6 Pro Mini Pc.  We are running a 3 monitor setup.

Monitor1: HDMI to HDMI - Working
Monitor2: Displayport to HDMI - Not Working
Monitor3: USB to HDMI adapter - Working

Can you please tell me what I need to do to get the Display Port Working?

Windows 11, SER6 Pro, using J5Create JDC158 Displayport to HDMI cable.

Thanks


Reply

Use magic Report

0

Threads

5

Posts

64

Credits

Member

Rank: 2

Credits
64
Post time 2023-05-12 20:35:44 | Show all posts
Just got an email from Beelink confirming a known issue with DP not working, no solution is available at the moment'
on:
SER6 7735HS I purchased this week.
Reply Support 2 Not support 0

Use magic Report

0

Threads

5

Posts

64

Credits

Member

Rank: 2

Credits
64
Post time 2023-05-17 06:13:15 | Show all posts
I can confirm that my issue was resolved with a display port 1.4 cable.  1.2 cable was not working.
Reply Support 1 Not support 0

Use magic Report

0

Threads

5

Posts

64

Credits

Member

Rank: 2

Credits
64
Post time 2023-05-16 21:22:00 | Show all posts
Latest from Tech support: use DP 1.4 cable.  I have one on order and will test later today.  My current DP cable is 1.2 and does not work.
Reply Support 1 Not support 0

Use magic Report

0

Threads

2

Posts

16

Credits

Newbie

Rank: 1

Credits
16
Post time 2023-04-29 10:10:55 | Show all posts
DisplayPort is working fine for me (DisplayPort to MiniDisplayport cable).

Try another cable or a displayport to displayport cable first to make sure that the port is working normal. If possible try another DisplayPort to HDMI cable.

Another solution might be to load the newest driver/software from AMD for the Hardware (which i have installed for my 6Pro).

Good luck!
Reply Support Not support

Use magic Report

0

Threads

2

Posts

16

Credits

Newbie

Rank: 1

Credits
16
Post time 2023-04-29 10:15:49 | Show all posts
...what also comes to mind is that the DisplayPort might not working if a Display is also connected via the USB4-Thunderbolt Port (which also uses Displayport via USB). So, try disconnecting the USB4-Monitorcable, restart the Computer and see if your DisplayPort is working without the USB-connected Monitor.
Reply Support Not support

Use magic Report

1

Threads

2

Posts

19

Credits

Newbie

Rank: 1

Credits
19
 Author| Post time 2023-05-02 03:14:05 | Show all posts
honeybeeliterat replied at 2023-04-29 10:15
...what also comes to mind is that the DisplayPort might not working if a Display is also connected  ...

Hi, no - I am not using the USB C - I am using an HDMI to Standard USB adapted for the other display.  I also have 2 different Hdmi-to-displayport cables - none of them work.
Reply Support Not support

Use magic Report

0

Threads

1

Posts

14

Credits

Newbie

Rank: 1

Credits
14
Post time 2023-05-03 08:06:05 | Show all posts
I am having the same problem. Brand new SER6 and I can not get the DisplayPort port to work. I have tried multiple DP cables and DP to HDMI adaptors and nothing is working. When I plug a USB-C to HDMI adapter into the Thunderbolt port that works, but I did not want to use the Thunderbolt port for graphics. Is there a BIOS update that can fix this or should I return???
Reply Support Not support

Use magic Report

0

Threads

1

Posts

16

Credits

Newbie

Rank: 1

Credits
16
Post time 2023-05-03 09:02:29 | Show all posts
Same issue new Ser6 Pro and Display port is not working.
Reply Support Not support

Use magic Report

0

Threads

5

Posts

64

Credits

Member

Rank: 2

Credits
64
Post time 2023-05-10 20:55:38 | Show all posts
Same here on new  SER6 7735HS I purchased this week.
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list