Removing original drive

Rich_Aye

how can I remove the original hard drive ?  I need to change out the original one?   PC is a U59.   

Update:    Looks like this model has a plug in m2 type drive.  How can I check that drive?  The PC will not boot
and is givng me a Start PXE error.  Tried resetting he biios.  I think the problem is the internal M2 SSD?

Support-03

Hello there,

Sorry for the trouble.
Please send us a picture of the SN on the bottom of the PC.  
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please send us a picture of it, we will check if the SSD is recognized or not.
If the SSD is not recognized , I think the SSD has failed.  We can send you an SSD replacement under warranty.
Best regards,
George

Rich_Aye

Thank you.  I've tried 3rd party backup and partion managing rrecovery media and the only drive shown is an additional SSD that I added
to the PC when I first purchased it.   That drive (a drive used for media files) checks okay and recognised by the BIOS.   Attached are three pictures  of the error screen that constantly appears during boot up.   2nd is the requested picture of the BIOS save and exit screen and lastly is the serial number on bottom of the unit.   

Bios

Boot

keva

I have exactly the same problem. The disk is not identified. Please, help...

Support-03

Rich_Aye replied at 2023-04-24 23:13
Thank you.  I've tried 3rd party backup and partion managing rrecovery media and the only drive show ...

Hello Rich Aye,

Please PM me your shipping address, we will apply for an SSD replacement for you.

Best regards,
George

Support-03

keva replied at 2023-04-25 01:50
I have exactly the same problem. The disk is not identified. Please, help...

Hello there,

Please check if the first boot option is hard disk.
If yes, the SSD must have failed.
We can send you an SSD replacement .
Please PM me your shipping address.
Best regards,
George

keva

The first boot option - is hard disk.

Support-03

keva replied at 2023-04-26 00:36
The first boot option - is hard disk.

Hello Keva,

So your SSD also has failed.
Please PM me your shipping address, we will send you an SSD replacement.
Please fill in the following information when you send me the message, do not post the address here.
Full name:
Address:
City:
Province / State:
Zipcode:
Country:
Tel:

keva

I sent my delivery address to you in PM

Support-03

keva replied at 2023-04-26 16:57
I sent my delivery address to you in PM

Ok, we will apply for the SSD replacement as soon as possible.