SER5 5800 shutting down

ChuckNZ

I purchased this mini to run one commercial application.   It appears to be the only application that causes problems.   Some times, this happens as soon as I start the app.   Other times, the app runs for hours without a problem.   The problem is that the SER5 simply shuts down.   it happens too quick to be a temperature issue.  


Eventually, powering off this way corrupts the files and I have to re-install Windows 11 Pro.  i'm on my 9th Windows install in 3 days.  As I said, it runs other apps (including exhaustive performance tests) with no problems.   I run this app on six other pc's around the clock and have never had this issue.

I can't begin to tell you how frustrated I am over this and I hope someone has some suggestions.  Perhaps there is info in the system logs that might help me, but I don't know where to look.

Regards,
Chuck (New Zealand)

fxnoob

Right click on Start, go to Event Viewer -> Windows Logs -> Application and System. If something is wrong, is logged there. Yellow are warnings and red are crit errors. Also may be incompatible with a driver or even with Windows itself, you can try to reinstall to Windows 10 and see if still does the same. Clean install, not from image.

Support-03

Hello,
Have you tried to install WIN10?
Could you pls send  a picture of SN at the bottom of the machine？
Maybr there is something incompatible with your application.
Could you send a link of your application?