SER6Pro6800H restart - no solution, the new 7735HS OK

tzsolt

I gave up the project - I'll send it back.
External power supply, ddrram exchange in the 2 slots... didn't help.

Closed.

PS: I reopen if the new one restarting too...

tzsolt

Well, there's some info:

- I would get a 7735HS as a replacement as the 6800H out of stock...
- I asked and got Win10 install pack from support today
- yesterday evening I downloaded Win10Pro from Microsoft and made a install USB pendrive with Rufus, I found AMD driver pack which I had to install as there was some (3) exclamation mark in the device manager. My son played Forza Horizon 5 for 2 hours without restart...

Who knows - maybe there is some glitch with Windows 11 Pro on this machine if we use with hungarian language package installed... there was some urban legends in the past regarding this.

testing further this weekend....

fxnoob

Is very easy to reinstall, all drivers are on AMD site, you need chipset for laptops and GPU driver, latest would be great. Also you can download MediaCreationTool from Microsoft, you can make USB installers for both Win10 and 11, without Rufus or .iso file. Also you can download latest driver for WIFI card, ethernet card and audio, yet the Audio I'm not sure what brand is and where is the driver, for that you would need the installer from Beelink, in the driver pack, in case Windows 10 or 11 doesn't install the audio. Please note that Windows 10 End of Life is January 2025, may prolong at least 1 year more, so Jan 2026 or even farther.

tzsolt

I don't really understand what do you want to say with this...?

On Win11 I updated all of the drivers ... didn't help restart happened!

My FEAR is that what will I do if the new replacement SER6 7735 with hungarian language pack will restart too????

fxnoob

Maybe was a crashed driver in windows 11 installation, or you updated GPU "dirty" without using DDU or amdcleanuputility and updated it over the old one. If you don't install drivers by the book you get various errors, restart of PC would be included or blue screens or crash to desktop.

tzsolt

First of all - I would like to thank you for your thinking of our problem!

"Maybe was a crashed driver in windows 11 installation"
     The restart happened with the original ssd installed Win11Pro by the factory
     I changed the original NVME SSD and I installed Win11Pro from scratch ... and the pc restarted too.
I don't know how I could brake the system.

"or you updated GPU "dirty" without using DDU or amdcleanuputility and updated it over the old one"
     what does it mean:
            - "updated dirty"
            - "without using DDU"
            - "install drivers by the book"
?


The truth is that yestarday after the Win10Pro install we installed the Forza only... maybe some other software brake the system, so we will install games step-by-step this weekend.

fxnoob

Install dirty GPU driver means u install it over old one ;).

tzsolt

fxnoob replied at 2023-05-26 18:30
Install dirty GPU driver means u install it over old one ;).

Oh, I see now.

I installed this software: AMD Software: Adrenalin Edition™ Technology
do you use it too or what do you install?
And I didn't removed the previous one just installed if I saw that there is a new version over it - was it a mistake or not?

fxnoob

Sometimes it crashes the driver installing dirty you must use AMD's own utility for removal of driver, amdcleanuputility.exe, download from site and remove driver from safe mode then reinstall new one. Installing drivers over old ones can lead to nasty stuff.

tzsolt

I ordered the courier and sending back.