SER6Pro6800H restart - no solution, the new 7735HS OK

fxnoob · 发表于 2023-05-26 17:37:58

Maybe was a crashed driver in windows 11 installation, or you updated GPU "dirty" without using DDU or amdcleanuputility and updated it over the old one. If you don't install drivers by the book you get various errors, restart of PC would be included or blue screens or crash to desktop.

tzsolt · 发表于 2023-05-26 18:19:45

Edited by tzsolt at 2023-05-26 18:25

First of all - I would like to thank you for your thinking of our problem!

"Maybe was a crashed driver in windows 11 installation"
   The restart happened with the original ssd installed Win11Pro by the factory
   I changed the original NVME SSD and I installed Win11Pro from scratch ... and the pc restarted too.
I don't know how I could brake the system.

"or you updated GPU "dirty" without using DDU or amdcleanuputility and updated it over the old one"
   what does it mean:
         - "updated dirty"
         - "without using DDU"
         - "install drivers by the book"
?

The truth is that yestarday after the Win10Pro install we installed the Forza only... maybe some other software brake the system, so we will install games step-by-step this weekend.

fxnoob · 发表于 2023-05-26 18:30:25

Install dirty GPU driver means u install it over old one ;).

tzsolt · 发表于 2023-05-26 19:08:54

fxnoob replied at 2023-05-26 18:30
Install dirty GPU driver means u install it over old one ;).

Oh, I see now.

I installed this software: AMD Software: Adrenalin Edition™ Technology
do you use it too or what do you install?
And I didn't removed the previous one just installed if I saw that there is a new version over it - was it a mistake or not?

fxnoob · 发表于 2023-05-26 23:15:40

Sometimes it crashes the driver installing dirty you must use AMD's own utility for removal of driver, amdcleanuputility.exe, download from site and remove driver from safe mode then reinstall new one. Installing drivers over old ones can lead to nasty stuff.

tzsolt · 发表于 2023-05-30 18:36:01

I ordered the courier and sending back.

fxnoob · 发表于 2023-05-30 21:31:28

tzsolt replied at 2023-05-30 18:36
I ordered the courier and sending back.

Lemme guess, it restarted again, even with Win 10 :)

tzsolt · 发表于 2023-06-14 17:44:44

Hello Guys,

I received the replacement SER6 Pro 7735S today...
Great support from Beelink, thank you!

Testing this evening...

tzsolt · 发表于 2023-06-22 13:11:10

The replacement unit is working good - no restart!
Thread end.