SER6Pro6800H restart - no solution, the new 7735HS OK

tzsolt · 发表于 2023-05-09 14:39:54

The problem still exist..... after restarted playing Forza Horizon 5 the temp was 90°C...

tzsolt · 发表于 2023-05-18 03:42:08

The support told me this:
"From your description, the overheat causes the restart.
Please go to control panel--power option--choose high performance--advanced setting--processor power managemenet--set to 99%"

now I answered:
Your suggestion didn't help either - we set to 99% and the SER6 Pro 6800H restarted while my son playing Forza Horizon 5.
It did happen only once after the setting, but it is very frustrating to us.
Could you advese me how could I log the problem what software with?

tzsolt · 发表于 2023-05-22 00:44:14

No advise...

fxnoob · 发表于 2023-05-22 13:10:03

Is weird because my machine has perma 3 mmo games opened all at once and averages are over 83C, spikes up to 92C, GPU usage 80-85% 24/7 and never restarts is stable as a rock. CPU protects itself.

tzsolt · 发表于 2023-05-22 14:44:17

I know, you wrote it earlier - you could imagine my son how frustrated...
Meanwhile I contacted the support too by email and they offered a unit replace...

fxnoob · 发表于 2023-05-22 18:43:57

OK then my friend, start procedures for RMA, it won't be any problem :)

tzsolt · 发表于 2023-05-22 19:02:49

Do you think that it could be a problem that I replaced the original NVME SSD and I could put it back but the original blue thermal pad lost?

fxnoob · 发表于 2023-05-22 20:07:19

Just erase it and put it back inside. I don't think missing pad is a problem.

tzsolt · 发表于 2023-05-22 20:13:14

How could it be erased safely? Just install the Windows 11 again on the original SSD?

fxnoob · 发表于 2023-05-23 01:29:24

Full format, not quick solves the problem. Or full reset from OS.